Customer Service Coordinator

Nippon Express USA • Closter, NJ

20h • $18 - $27 • Onsite

About The Position

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Requirements

• Minimum 2 year experience in a Customer Service role
• Strong teamwork skills and inclination
• Good communications skill – listening, providing and receiving feedback
• Process improvement
• Patience – ability to deal with complex processes that may involve multiple levels of approval
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Strong quantitative and analytical skills
• Strong computer and analytical skills – Outlook, PowerPoint, Word, and Excel
• This position is onsite and candidate must be able to report to the office daily.

Nice To Haves

• Bilingual English / Japanese a plus. Ability to read, write and speak English and Japanese would be beneficial in working with customers

Responsibilities

• Responding to customer inquiries regarding domestic and international relocations.
• Prepare estimates, contracts, and service schedules.
• Coordinate packing, transportation, customs clearance, and delivery.
• Provide customers with schedules, required documents, and shipment updates.
• Business support including bookings, board tracking, maintaining customer profiles and rates
• Communicate with internal teams and external service providers.
• Prepare and maintain relocation and customs-related documents.
• Resolve service issues, including delays, damage, and lost items.
• Support billing and other administrative functions.
• Perform other duties as assigned.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED