Patient Access Coordinator
Fraser • Coon Rapids, MN1d • Onsite
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Patient Access Coordinator - Medical Receptionist
Fraser•Coon Rapids, MN
•Onsite
About The Position
The Front Desk Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role is responsible for greeting and checking in clients at the clinic, completes scheduling and enrollment tasks both in person and over the phone, supports emergency response and preparedness efforts, and provides exceptional customer service with empathy, professionalism, and care. Fraser is Minnesota’s leader in autism, mental health, and disability services — and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion — every single day.
Requirements
- High School diploma or equivalent required.
- Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection
Nice To Haves
- BA/BS in sociology, psychology or related field preferred.
- Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
Responsibilities
- Greet and check in clients and visitors in a friendly and professional manner
- Answer phones and assist clients with scheduling appointments
- Verify insurance eligibility and collect co-payments
- Maintain accurate client records including insurance and demographic information
- Coordinate with clinicians to support client enrollment and scheduling
- Assist clients and families with questions about services and available resources
- Manage referral lists and waitlists to help fill open appointments
- Monitor treatment room scheduling and assist with basic clinic operations
- Participate in emergency response efforts as part of the First Response Team
- Provide in-person and telephone support in a manner that is timely, professional, and courteous to ensure the client has the most .
- Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/family’s individual needs. Utilizes and schedules adjunct interpreter services.
- Proactively works referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets.
Benefits
- Medical, dental and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employee Assistance Plan (EAP)
- Life, AD&D and Voluntary Life Insurance
- Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
- Pet Insurance
- 403(b) Retirement Plan with Company Match
- 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
- Opportunities for community involvement in Fraser-organized events
- Career growth opportunities
- Employee Referral Bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
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