Concierge Jobs

About The Position

Requirements

• 1+ Years of Prior relevant guest service experience required

Nice To Haves

• 1+ Years of Prior relevant front desk or concierge experience preferred

Responsibilities

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals
• Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community