Area Operations Manager

Community Concierge Services • Nashville, TN

5d • $70,000 - $70,000 • Onsite

About The Position

Community Concierge Services (CCS) is hiring a hands-on Area Operations Manager to lead people, service quality, and client relationships across an assigned district of apartment communities in Nashville, Tennessee. CCS provides doorstep waste and recycling collection nationwide and employs more than 700 people serving over 175,000 apartment homes each night.

The role combines evening field leadership with daytime recruiting, administration, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager travels regularly between properties and markets, supports employees, inspects service, and resolves issues. When coverage alternatives are exhausted after a call-off or no-show, the manager must personally cover the route.

Fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs; recruiting, payroll, client communication, and team support still require daytime attention. Service or staffing issues may require work beyond typical operating hours. This is a full-time commitment and cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, trains, coaches, and supports part-time collection employees; ensures nightly service execution; maintains staffing coverage; audits service; addresses client concerns; manages payroll and documentation; and coordinates new community launches. The position offers a $70,000 annual base salary, a $5,000 annual performance-based bonus opportunity, a company vehicle for work-related use, and company-sponsored health insurance. A 401(k) match is available after 12 months.

Requirements

• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Evening and weekend availability; service operates seven days a week.
• Ability to personally cover routes when other coverage options are exhausted.
• Ability to work outdoors for extended periods, walk for miles while on your feet without assistance, climb stairs repeatedly, and carry bagged trash.
• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and ability to complete both blue-collar and white-collar tasks daily.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is valuable.

Nice To Haves

• Experience supervising hourly or part-time employees in valet trash or other field services, commercial cleaning or janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience.
• Ability to lead by example and perform the work expected of employees.
• Ability to build relationships while holding people accountable.
• Organization across multiple locations and competing priorities.
• Early communication, calm problem-solving, and reliable follow-through.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Personally cover a collection route when other coverage options are exhausted.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.

Benefits

• $70,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed