Area Operations Manager

Community Concierge Services • Goodlettsville, TN

5d • $70,000 - $70,000 • Onsite

About The Position

Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities nationwide. The Area Operations Manager leads people, service quality, and client relationships within an assigned district. CCS has more than 700 employees and serves over 175,000 apartment homes each night.

This full-time role combines evening field leadership with daytime recruiting, administration, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager travels regularly between properties and markets, may travel to neighboring areas, and arranges coverage for employee absences. When other coverage options are exhausted, the manager must personally cover the route. The position involves physical fieldwork, including extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Service or staffing issues may require work beyond typical operating hours. The role requires a full-time commitment and cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, trains, coaches, and supports part-time collection employees; oversees nightly service execution; inspects communities and addresses service issues; manages client relationships; maintains payroll, reports, and employee documentation; and coordinates new community launches. A company vehicle is provided for work-related use, with fuel and maintenance covered. Compensation is $70,000 in annual base salary plus an annual performance-based bonus opportunity of up to $5,000. CCS offers company-sponsored health insurance and a 401(k) match after 12 months.

Requirements

• Experience supervising hourly or part-time employees; experience in field services or related operations is relevant.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Ability to work evenings and weekends; service operates seven days a week.
• Ability to travel between properties and markets, including neighboring areas as required.
• Ability to meet the physical demands, including extended outdoor work, walking for miles, repeated stair climbing, and carrying bagged trash; the posting notes reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Strong work ethic and willingness to complete both field and administrative tasks.
• Ability to lead by example, build relationships while holding people accountable, stay organized across locations and priorities, communicate early, solve problems calmly, and follow through.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Previous valet trash experience is helpful.
• Supervisory experience in commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Ability to send a 1–2 minute video explaining why you are the best fit is suggested as a way to stand out.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Develop backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities and conduct employee and service audits, following through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have required safety equipment, supplies, and app access.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other options are exhausted.

Benefits

• $70,000 annual base salary, paid biweekly.
• Up to $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed