Concierge

Cedarhurst of Crown Point•Crown Point, IN

5d•Onsite

About The Position

The Concierge reports directly to the Executive Director and serves as the first point of contact for residents, families, visitors, and staff. The role provides a warm welcome and exceptional customer service while helping maintain a safe, organized, and supportive community. The Concierge monitors entry and exit points, assists with resident needs, coordinates communications, and supports daily operations. The position also provides clerical and administrative support to the Executive Director, Business Office, and Sales & Marketing teams. Cedarhurst Senior Living provides senior living services focused on exceptional care and personalized service. The company emphasizes its values of being passionate, trustworthy, empathetic, positive, respectful, and approachable, and offers team training and personal and career development opportunities. Employment offers are contingent on successful completion of a background check and drug screening, required health assessments, and use of designated PPE as required by company policy and applicable law.

Requirements

High school diploma or equivalent preferred.
Previous customer service experience preferred, preferably in senior living, healthcare, hospitality, or a similar setting.
Demonstrated proficiency with common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and HR-related systems as applicable.
Ability to communicate effectively and identify and interpret written information.
Ability to walk or stand for extended periods and move throughout the community, resident apartments, and other areas.
Ability to lift up to 50 pounds independently and up to 200 pounds with assistance.
Ability to follow infection prevention and control protocols, including use of PPE when necessary.
Ability to work collaboratively and take direction from management.

Nice To Haves

CPR or BLS certification preferred.

Responsibilities

Welcome residents, visitors, and guests, providing customer service and assistance.
Monitor community entry and exit points, sign in guests and residents, and ensure compliance with safety protocols.
Engage regularly with residents to help them feel valued and cared for.
Receive and distribute mail and packages.
Manage internal and external calls, take and communicate messages, and forward calls to the appropriate person or department.
Assist the Executive Director and Business Office Manager with clerical and administrative duties.
Assist the Sales & Marketing team with sales inquiries as needed.
Help residents schedule personal transportation and make reservations for community events in conjunction with the Life Enrichment Director.
Manage the sale of guest meals and initiate credit card transactions for guest meal sales when necessary.
Submit resident work order requests to Maintenance.
Monitor the emergency response system and fire alarm panel.
Support effective communication between community staff and residents’ families about residents’ physical, personal, and emotional wellbeing.
Work collaboratively, take direction from management, show initiative, and engage in conflict intervention and resolution for residents, families, employees, and others as needed.
Perform other duties as assigned.
Follow infection prevention and control protocols, including using PPE when necessary.
Participate in staff activities that foster teamwork, unity, and morale.
Stay current on training and ongoing education and pursue continuous learning.