Concierge - Dallas, TX

Action Property Management•Dallas, TX

About The Position

Action Property Management is seeking a Concierge in Dallas, Texas, to represent the company and the Association while providing exceptional customer service to residents and guests. The role focuses on maintaining a welcoming and orderly front desk and lobby, monitoring lobby activity and access, responding to questions and concerns, and providing concierge services. The schedule is Monday through Friday, 7 AM to 3 PM. Action Property Management manages homeowner associations and serves more than 300 communities across nine offices, with nearly 900 team members. The company describes its culture as values-driven, emphasizing integrity, professionalism, excellence, innovation, care for people, teamwork, and employee support. The posted pay range is $20 to $22 an hour. Benefits and perks for qualifying employees include health benefits, paid time off, employee discounts, hospitality and property management training, and opportunities for career growth and advancement.

Requirements

Be at least 18 years of age.
Successfully pass a pre-employment background check and drug screening.
Have a high school diploma or equivalent.
Have at least 6 months of customer service experience.
Present a polished and professional appearance and demeanor.
Have an upbeat, positive team-player attitude.
Demonstrate strong judgment and a solutions-oriented approach.
Take a proactive approach to customer service.

Nice To Haves

Hospitality, luxury retail, or fine dining experience is preferred.
Hospitality Management college students or recent graduates are highly desired.

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators.
Monitor lobby activity and maintain access control.
Provide concierge services.
Complete the Daily Activity Report.
Answer and direct incoming phone calls.
Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the Association's governing documents.

Benefits

Comprehensive health benefits for qualifying employees.
Paid time off for qualifying employees.
Exclusive employee discounts through ADP Marketplace.
Ongoing hospitality and property management training.
Opportunities for career growth and advancement.
Medical, dental, and vision coverage for qualifying team members.
Pet insurance.
401(k) with company match.
Life and disability support for qualifying team members.
Vacation hours, sick time, and company-observed holidays for qualifying team members.