PT Concierge (Weekends) - Downtown Dallas

WRMC, Inc.•Dallas, TX

2d•$17 - $18•Onsite

About The Position

Worth Ross Management Company is seeking a self-motivated, outgoing, detail-oriented, customer-focused Concierge for its Downtown Dallas – Victory Park location. The role welcomes residents, guests, and vendors professionally, controls building access, and checks in guests and vendors as needed. The Concierge works independently without direct supervision and uses strong interpersonal, communication, and organizational skills to provide residents, their families, and guests with a high level of personal service. The position is part-time and scheduled for Saturday and Sunday mornings, 8:00 a.m. to 4:00 p.m. The Concierge handles resident relations, vendor access, packages and deliveries, shift notes, and resident concerns while maintaining confidentiality and a safe, secure environment. The role may also require extended or flexible hours, weekends, and holidays when building coverage requires it.

Requirements

Experience working as a Concierge or at a front desk in a hotel or residential setting.
Strong customer service, communication, and interpersonal skills.
Effective written and verbal communication skills.
Ability to operate a computer and working knowledge of Microsoft Office programs, including Word and Excel, and email.
Ability to operate standard office equipment, including a fax machine, copier, and telephone.
Ability to adapt to changing environments, make decisions in stressful situations, and prioritize and reprioritize tasks and projects.
Highly motivated and able to work independently.
Ability to lift 30–50 pounds.
Ability to stand, walk, lift, and carry for extended periods.
Ability to use a personal computer and talk on the phone for extended periods.
Ability to navigate the building quickly and easily as required by job functions.
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.
Ability to respond promptly to emergencies.
Ability to communicate, receive, and exchange ideas and information using spoken and written communication.

Nice To Haves

Fluency in multiple languages is desirable.

Responsibilities

Communicate effectively and provide good customer service to residents, guests, vendors, and staff.
Identify and clarify residents’ needs and desires, answer questions, and provide solutions.
Listen to resident feedback, observe service usage, and recommend improvements or additional services to management.
Assist residents with scheduling access for authorized vendors providing services within units.
Maintain resident and guest privacy and keep information confidential.
Understand and respond quickly and effectively to emergencies.
Maintain a safe and secure work environment, follow established safety guidelines, and promptly report hazards or equipment safety issues to the General Manager.
Maintain accurate daily shift notes in the Building Link system.
Receive and log packages and deliveries in Building Link, organize packages, and deliver them to residents as scheduling permits.
Respond to resident concerns and complaints professionally, follow up, seek resolution, and elevate issues to the Lead Concierge or AGM when appropriate.
Manage resident relations by resolving concerns and issues in a timely and complete manner and coordinating special services and requests.
Perform other duties consistent with the position as assigned by the AGM, Lead Concierge, or General Manager.