Concierge (Weekends)

Brooklyn Pointe Senior Living•Brooklyn, OH

About The Position

Distinctive Living is seeking a part-time Concierge for its Brooklyn Pointe Community. The Concierge is the community’s first point of contact for customers by phone and in person, providing friendly, professional customer service. The role warmly greets visitors, addresses questions or concerns from prospective and current residents and their families, and supports the sales and marketing and business office teams. The Concierge pays close attention to detail and helps create positive experiences by managing the lobby and assisting visitors and residents.

Requirements

High school diploma or equivalent required.
At least six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Ability to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel preferred.

Responsibilities

Assist residents, families, visitors, and employees with questions or problems, aiming to provide a positive experience.
Greet visitors and answer incoming calls professionally and respectfully.
Monitor the entry area, greet and direct visitors, answer resident calls, forward calls, and take messages.
Receive and send resident packages and assist residents with mailing letters and packages.
Keep the desk and lobby clean and neat and help make the area comfortable and inviting.
Assist the activity director or others in promoting resident activities in the lobby, and encourage residents to participate in activities.
Manage the inquiry process by connecting callers and visiting customers with the appropriate inquiry team member.
Respond to inquiries and assist with tours when the community relations director, executive director, and resident care directors are unavailable.
Facilitate community experiences and tours as needed and support community marketing standards.
Assist with Lead Management Program duties and assemble marketing packets as needed.
Assist with processing new resident documentation and maintaining resident files while preserving confidentiality.
Follow and communicate company policies and procedures.
Perform other duties as assigned.