Concierge (Weekends)

Brooklyn Pointe Senior Living•Brooklyn, OH

6d•Onsite

About The Position

Distinctive Living is seeking a part-time Concierge for its Brooklyn Pointe Community. The Concierge is the community’s first point of contact for customers by phone and in person, providing friendly, professional customer service. The role welcomes visitors, responds to questions and concerns from prospective and current residents and families, and supports sales and marketing and the business office. The Concierge pays close attention to detail and helps create positive experiences by managing the lobby for visitors.

Requirements

High school diploma or equivalent.
At least six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Ability to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel.

Responsibilities

Proactively assist residents, families, visitors, and employees with questions or problems to support a positive experience.
Greet visitors and answer incoming calls professionally and respectfully.
Monitor the entry area, greet and direct guests, answer telephone and resident calls, forward calls and take messages.
Receive and send residents’ packages and assist residents with mailing letters and packages.
Keep the desk and lobby clean and neat, create an inviting area, and help promote resident activities in the lobby.
Manage inquiries by connecting callers and visiting customers with the appropriate inquiry team member.
Respond to inquiries and provide tours when the community relations director, executive director, and resident care directors are unavailable; facilitate tours as needed.
Support community marketing standards and the Lead Management Program, and help assemble marketing packets.
Assist with processing new-resident documentation and maintaining resident files while preserving confidentiality.
Promote and encourage resident participation in activities.
Follow and communicate company policies and procedures.
Perform other duties as assigned.