PT Concierge (Weekends) - Downtown Dallas

WRMC•Dallas, TX

1d•Onsite

About The Position

The PT Concierge welcomes residents, guests, and vendors professionally and warmly, helps control building access, and provides attentive service to residents and visitors. The role requires a self-motivated, outgoing, detail-oriented person who can work independently without direct supervision while managing multiple tasks, communicating important messages, and learning and consistently using residents’ and visitors’ names. The concierge identifies and organizes resources to provide a high level of personal service, addresses resident needs and concerns, and supports a safe and secure environment. This is a part-time weekend morning position at Downtown Dallas – Victory Park, scheduled Saturday and Sunday from 8:00 a.m. to 4:00 p.m. The stated pay is $17–$17.50 per hour. Physical demands include lifting 30–50 pounds, standing, walking, lifting and carrying for extended periods, using a computer and telephone for extended periods, navigating the building, and responding promptly to emergencies and alarms. Extended or flexible hours, weekends, and holidays may be required when building coverage necessitates them. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Experience working as a concierge or at a front desk in a hotel or residential setting.
Strong customer service, communication, and interpersonal skills.
Effective written and verbal communication skills.
Ability to operate a computer and working knowledge of Microsoft Office programs, including Office, Word, and Excel, and email.
Ability to operate standard office equipment, including a fax machine, copier, and telephone.
Ability to adapt to changing environments, make decisions in stressful situations, and prioritize and reprioritize tasks and projects.
Highly motivated and able to work independently.
Ability to lift 30–50 pounds and to stand, walk, lift, and carry for extended periods.
Ability to work at a personal computer and talk on the phone for extended periods.
Ability to navigate the building quickly and easily as required by job functions.
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.
Ability to respond promptly to emergencies.
Ability to communicate, receive, and exchange ideas and information using spoken and written words.

Nice To Haves

Fluency in multiple languages.

Responsibilities

Communicate effectively and provide good customer service to residents, guests, vendors, and staff.
Identify and clarify residents’ needs and desires, answer questions, and provide solutions.
Listen to resident comments, observe service usage, and recommend improvements or additional services to management.
Assist residents with scheduling access for authorized vendors providing services in their units.
Maintain resident and guest privacy and keep information confidential.
Understand and respond quickly and effectively to emergencies.
Help maintain a safe and secure work environment for residents, guests, and staff.
Follow safety guidelines and immediately report hazardous conditions or equipment safety issues to the General Manager.
Accurately enter daily shift notes in the Building Link system.
Receive and log packages and deliveries in Building Link, organize packages, and deliver them to residents as scheduling permits.
Respond to resident concerns and complaints professionally and caringly, follow up, and try to resolve them.
Escalate issues to the Lead Concierge or AGM when necessary or appropriate.
Manage resident relations by providing consistently high service, resolving concerns and issues promptly and completely, and coordinating special services and requests.
Perform other duties and responsibilities consistent with the position as assigned by the AGM, Lead Concierge, General Manager, or Assistant General Manager.