PT - Concierge - Downtown Austin

WRMC • Austin, TX

18h • Onsite

About The Position

Worth Ross Management Company is seeking a polished, service-oriented Concierge to serve as the welcoming presence of its luxury multifamily community in Downtown Austin’s Rainey Street District. The Concierge greets residents, guests, and vendors, manages building access, and acts as a trusted point of contact for daily needs while protecting resident privacy and providing professional, exceptional service in a fast-paced, high-touch environment.

The schedule requires flexible availability for morning shifts (7:00 AM–3:00 PM), evening shifts (3:00 PM–11:00 PM), and occasional mid-shifts (11:00 AM–7:00 PM). Limited overnight coverage (11:00 PM–7:00 AM) may also be needed. Scheduling depends on staffing and operational needs. Pay is $19–$21.

Requirements

• High school diploma or equivalent.
• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility to work varying schedules, including weekends and holidays.

Nice To Haves

• Prior experience in hospitality, luxury residential, concierge, or customer service roles.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest and vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Accurately log daily activity, packages, and deliveries in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED