PT - Concierge - Downtown Austin

WRMC, Inc. • Austin, TX

2d • $19 - $21 • Onsite

About The Position

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management, focused on exceptional service, high standards, and welcoming communities. The company values professionalism, attention to detail, and a genuine commitment to service.

The Concierge is the welcoming presence of a luxury multifamily community. This service-oriented role greets residents, guests, and vendors, manages building access, and serves as a trusted point of contact for daily needs. The Concierge is expected to protect resident privacy, exercise discretion, and deliver professional service in a fast-paced, high-touch environment.

The position is located in Downtown Austin's Rainey Street District. Flexible availability is required for morning shifts (7:00 AM–3:00 PM), evening shifts (3:00 PM–11:00 PM), and occasional mid-shifts (11:00 AM–7:00 PM). Limited overnight coverage (11:00 PM–7:00 AM) may also be needed. Scheduling depends on staffing and operational needs. The pay rate is $19–$21.

Requirements

• High school diploma or equivalent.
• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility to work varying schedules, including weekends and holidays.

Nice To Haves

• Prior experience in hospitality, luxury residential, concierge, or customer service roles.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest and vendor check-ins.
• Assist residents with questions and requests, and coordinate authorized vendor access.
• Maintain confidentiality and uphold resident privacy.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Accurately log daily activity, packages, and deliveries in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED