Concierge - Dallas, TX

Action Property Management • Dallas, TX

2d • $20 - $22

About The Position

The Concierge represents Action Property Management and the Association by providing exceptional customer service and supporting resident satisfaction. The role maintains the appearance of the front desk, lobby, and main elevators; monitors lobby activity and access control; provides concierge services; and handles resident communications and parcel distribution. The Concierge also completes daily activity reports and demonstrates a strong understanding of the Association's governing documents.

The schedule is Monday through Friday, 7:00 AM to 3:00 PM. The hourly pay range is $20–$22. Action describes opportunities for career growth and advancement and provides training in hospitality and property management.

Requirements

• Be at least 18 years of age.
• Successfully pass a pre-employment background check and drug screening.
• Have a high school diploma or equivalent.
• Have at least 6 months of customer service experience.
• Have a polished and professional appearance and demeanor.
• Have an upbeat, positive team-player attitude.
• Demonstrate strong judgment and a solutions-oriented approach.
• Take a proactive approach to customer service.

Nice To Haves

• Hospitality, luxury retail, or fine dining experience.
• Hospitality Management college students or recent graduates are highly desired.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete the Daily Activity Report.
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the Association's governing documents.

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees.
• Exclusive employee discounts through ADP Marketplace.
• Ongoing hospitality and property management training.
• Opportunities for career growth and advancement.
• Medical, dental, and vision insurance for qualifying team members.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Vacation hours, sick time, and company-observed holidays for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED