Community Health Worker Jobs

About The Position

Requirements

• HS – High School Grad or Equivalent REQUIRED
• Must obtain a Community Health Worker (CHW) certification within 6 months of hire
• Customer Relations- 2 years REQUIRED
• Health Coaching – 2 years REQUIRED
• Customer Service- 2 years REQUIRED
• Clerical- 2 years REQUIRED
• Strong proficiency in Microsoft Office
• Active Driver’s license in Virginia
• Must be fluent in Spanish and English

Responsibilities

• Supports pregnant members from pregnancy through 12 months postpartum.
• Makes outbound calls to health plan members (Approx. 20 calls/day and subject to change).
• Manages inbound calls from the Welcoming Baby phone line.
• Educates members about their health plan benefits and available programs.
• Completes health assessments and documents member information.
• Identifies barriers to care (transportation, access issues, understanding of benefits, etc.).
• Encourages members to use preventive services and follow recommended care.
• Conducts both telephonic and field/community outreach.
• Educates members on available maternity benefits, programs, and resources.
• Connects members with community resources, classes, WIC, transportation, and other support services.
• Promotes well-child visits and immunizations through the Watch Me Grow program through 15 months postpartum.
• Conducts screenings, health assessments, and referrals to appropriate internal teams when additional support is needed.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus if established system and employee eligibility criteria is met.