Community Health Worker - CUC

CommUnityCare Health Centers•Bastrop, TX

21d

About The Position

The Community Health Worker provides culturally appropriate health education and information to help community members receive the care they need. The role collaborates with care teams, patients, families, healthcare providers, and community partners to support patient-centered care, health-condition management, access to services, and connections between patients and healthcare or social service systems. The position also performs community outreach and advocacy while maintaining patient confidentiality and complying with applicable regulatory, accreditation, and organizational requirements.

Requirements

High school graduation or equivalent.
At least one year of experience in a community health setting in a healthcare role or community-based human service agency as a Community Health Worker, health educator, community outreach worker, or community organizer.
Hold a Certified Community Health Worker (CHW) credential or complete an approved 160-hour competency-based Community Health Worker training program certified by DSHS within the first six months of hire.
Valid Texas Driver’s License with no outstanding driving violations.
Access to a personal vehicle.
Proof of minimum automobile liability insurance coverage of 30/60/25 ($30,000 for each injured person, up to $60,000 per accident, and $25,000 for property damage per accident).
Strong interpersonal skills and ability to build relationships and provide excellent customer service.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Strong attention to detail and accuracy.
Excellent public speaking skills and ability to communicate in settings such as group presentations and small-scale meetings.
Ability to work with diverse groups of people.
Familiarity with tools, technology, and systems commonly used in healthcare environments, including electronic health records, personal computers, and Microsoft Office.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Collaborate with all members of the care team in providing patient-centered care.
Provide cultural mediation between community members and CommUnityCare.
Empower patients and their families to participate actively in care management.
Help patients and families set personal goals and attend appointments.
Coach patients in managing their health conditions and practicing self-care.
Identify patient needs for internal and external referrals, including referrals to social service agencies, and connect patients with resources.
Serve as a liaison between patients and healthcare systems, assisting as needed.
Work with providers and clinic teams to help patients follow treatment plans.
Meet patients at medical or social service appointments as a patient advocate and to bridge gaps between systems, as needed.
Follow up with patients by phone, through home visits, and in other settings where they can be found, according to program guidelines.
Maintain communication with community partners and attend assigned community events to promote education and awareness of safety net programs.
Advocate for individual and community health needs and conduct assigned community outreach.
Maintain the privacy and confidentiality of patients’ medical records and visits.
Ensure patient care, administrative, and related tasks comply with regulatory and accreditation standards, including The Joint Commission standards and CommUnityCare policies and procedures.
Develop and maintain favorable working relationships with coworkers, clinical managers, clinical support staff, providers, and business office staff.
Interact respectfully and collaboratively with patients and families, working to develop favorable relationships.
Perform other duties as assigned.