COMMUNITY HEALTH WORKER

AccessHealth•Brookshire, TX

11d•Onsite

About The Position

The Community Health Worker (CHW) for AccessHealth assists an assigned group of patients in maintaining a Primary Care Medical Home and increasing access to services across AccessHealth’s continuum of care and in the broader community. The CHW is a frontline public health worker who serves as a liaison between the company and health and social services, connecting patients with available community resources. The role screens referrals, assesses client needs, conducts intakes, follows up with patients, documents assistance, and supports patients in accessing care and applying for benefit programs. Meetings with clients may take place in a clinic, home, or hospital. Home visits may be performed as deemed necessary by management. Employees are assigned a regular schedule that may include hours before 8:00 a.m., after 5:00 p.m., and Saturdays, depending on department needs.

Requirements

High school diploma or GED.
Certified Community Health Worker or two years of experience working in a community health center.
Other experience may be accepted in lieu of education requirements at management’s discretion.
Two years of customer service experience.
Ability to operate a computer, fax machine, and scanner.
Good communication skills.
Ability to work with people of all socioeconomic levels.
Ability to communicate orally and in writing, with good organizational skills.
Ability to advocate for quality care and services on behalf of consumers.

Nice To Haves

Experience with Medicaid, Medicare, Healthcare Marketplace, and CHIP insurance programs.
Knowledge of community resources.
Bilingual ability.

Responsibilities

Screen referrals from outside entities to determine the most suitable program for each patient.
Help assigned patients access resources such as food, health insurance, housing, quality care, transportation, and health information.
Follow up with patients to ensure access to medical care and contact patients between visits to check their status.
Link clients with appropriate resources and refer them to outside agencies.
Assess client needs and conduct intakes.
Meet with clients in the most appropriate setting, including a clinic, home, or hospital.
Participate in department meetings and appropriate meetings with outside entities as determined by management.
Document activities and assistance provided in clients’ charts in a timely manner.
Prepare weekly client reports and maintain program rosters.
Update management and others as appropriate about changes to the program roster.
Assist assigned patients with applications for Medicaid, CHIP, CHIP Perinatal, PHC, Food Stamps, and Temporary Assistance to Needy Families.
Develop a system to track eligibility expiration for the assigned population, help current patients maintain eligibility, and initiate registration when needed.
Accept job-related training and development in new tasks and technologies.
Perform home visits as deemed necessary by management.
Comply with company policies, procedures, and regulatory requirements.
Perform other duties as assigned by management.