Community Health Worker - CUC

CommUnityCare Health Centers•Austin, TX

About The Position

The Community Health Worker provides culturally appropriate health education and information to help community members receive the care they need. The role works with patients, families, care teams, providers, and community partners to support patient-centered care, health-condition management, access to services, and engagement with healthcare systems. The Community Health Worker may follow up with patients by phone, through home visits, or in other settings, and may accompany patients to medical or social-service appointments as an advocate. The position also supports community outreach and education, maintains patient confidentiality, and ensures work complies with applicable regulatory, accreditation, and CommUnityCare requirements.

Requirements

High school graduation or equivalent.
At least one year of experience in a community health setting, in a healthcare role or community-based human-service agency, as a Community Health Worker, health educator, community outreach worker, or community organizer.
Certified Community Health Worker (CHW), or completion of a DSHS-certified, approved 160-hour competency-based Community Health Worker training program within the first six months of hire.
Valid Texas Driver’s License with no outstanding driving violations.
Access to a personal vehicle.
Proof of minimum automobile liability insurance coverage of 30/60/25: $30,000 per injured person, up to $60,000 per accident, and $25,000 property damage per accident.
Strong interpersonal skills and ability to build relationships and provide excellent customer service.
Excellent verbal and written communication skills.
Problem-solving skills to better serve patients and staff.
Strong attention to detail and accuracy.
Excellent public-speaking skills and ability to communicate in group presentations and small-scale meetings.
Ability to work with diverse groups of people.
Familiarity with tools, technology, and systems typically used in healthcare environments, including electronic health records, personal computers, and Microsoft Office.

Nice To Haves

Bilingual Spanish/English.

Responsibilities

Collaborate with all members of the care team to provide patient-centered care.
Provide cultural mediation between community members and CommUnityCare.
Empower patients and families to participate actively in care management.
Help patients and families set personal goals and attend appointments.
Coach patients in managing health conditions and practicing self-care.
Identify patient needs for internal and external referrals, including referrals to social-service agencies, and connect patients with needed resources.
Serve as a liaison between patients and healthcare systems, assisting as needed.
Coordinate with providers and clinic teams to support patients’ adherence to treatment plans.
Meet patients at medical or social-service appointments as an advocate and to bridge gaps between systems when needed.
Follow up with patients by phone, through home visits, and in other settings in accordance with program guidelines.
Maintain communication with community partners and attend community events to promote education and awareness of safety-net programs as assigned by the Supervisor.
Advocate for individual and community health needs and conduct community outreach as assigned by the Supervisor.
Maintain the privacy and confidentiality of patient medical records and visits.
Ensure patient-care tasks, administrative processes, and related duties comply with regulatory and accreditation standards, including The Joint Commission standards and CommUnityCare procedures and policies.
Develop and maintain favorable working relationships with co-workers, clinical managers, clinical support staff, providers, and business office staff.
Interact respectfully and collaboratively with patients and families and work to develop favorable relationships with families.
Perform other duties as assigned.