Community Health Worker, Patient Engagement

Imagine Pediatrics•Knoxville, TN

20d•Remote

About The Position

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group providing virtual-first and in-home medical, behavioral, and social care for children with special health care needs. The Community Health Worker, Patient Engagement supports patients in reconnecting with Imagine Pediatrics services, particularly those who did not complete onboarding or have not actively used services. The role is remote in Knoxville, Tennessee, and involves frequent travel throughout the area, as well as direct in-person and telephone engagement with patients and caregivers. Working with an interdisciplinary team, the Community Health Worker helps families understand and access Imagine Pediatrics services and community resources, assists with re-enrollment and onboarding, and helps address barriers to engagement and care. The role also supports non-clinical care coordination, discharge planning connections, and outreach efforts. This is a non-clinical, patient-facing community role.

Requirements

At least 3 years of experience in a healthcare setting, in a patient-facing hospital or facility role.
Bachelor’s degree.
Valid driver’s license and access to a vehicle.
Ability to travel frequently.
Ability to navigate ambiguity, think critically, take initiative, and stay organized.
Ability to manage multiple technology platforms.
Experience working as part of an interdisciplinary team.

Nice To Haves

Community Health Worker (CHW) certification.
Bilingual Spanish-language skills.
Medical Interpreter Certification.

Responsibilities

Build relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas.
Assist patients and caregivers with program re-enrollment, onboarding, and mobile app setup and use.
Conduct telephone outreach to caregivers to re-engage children in care, support onboarding, and reconnect patients who missed an initial onboarding visit or have not used services after onboarding.
Educate patients and caregivers about Imagine Pediatrics services and available community resources.
Maintain up-to-date knowledge of local community resources, including social services, healthcare providers, and social determinants of health supports, and connect families to appropriate services.
Conduct community events and facility rounding to engage eligible patients, strengthen relationships, and support program participation.
Partner with Behavioral Health teams and local behavioral health providers to support safe patient discharge planning and connections to community resources and ongoing care.
Work with caregivers, families, and facility staff to identify and address barriers to engagement and access to care, and work with leadership to ensure workflows support access to care.
Collaborate with the Patient Engagement Team, including Outreach Specialists and Registered Nurses, to support patient re-engagement goals.
Support non-clinical community care coordination, including connecting patients to primary care providers, facilitating pharmacy access and medication-related needs, providing basic discharge and follow-up support, addressing social determinants of health needs, and removing barriers to care and services.
Make outbound engagement calls as needed to support enrollment, follow-up, and patient engagement metrics.
Perform other duties as assigned.

Benefits

Hourly pay range of $23–$28.
Annual bonus incentive.
Competitive medical, dental, and vision insurance.
Healthcare and Dependent Care Flexible Spending Accounts and a company-funded Health Savings Account.
401(k) with a 4% match, vested 100% from day one.
Employer-paid short- and long-term disability insurance.
Life insurance at 1x annual salary.
20 days of paid time off, 10 company holidays, and 2 floating holidays.
Paid new parent leave.
Eligibility to participate in an employee equity purchase program, as applicable.
Additional benefits detailed in the offer.