Community Care Worker I

Texas Health & Human Services Commission•Plainview, TX

4d•$2,694 - $3,320

About The Position

The Community Care Worker I is assigned to Region 10 HHSC-CCSE Unit 17, a team of approximately 10–13 Community Care Case Worker staff serving six counties. The position delivers and coordinates direct and contracted services for long-term care clients in an assigned geographic area. It assesses and determines initial and ongoing eligibility and service needs, authorizes and monitors Community Care Services, and maintains client case records and related program information. The work involves managing a caseload; interviewing elderly clients and clients with disabilities; conducting home or site visits; collecting and verifying information; explaining program benefits and requirements; referring clients to appropriate services; and registering authorizations in automated systems. The position may also provide temporary protective services to prevent or address abuse, neglect, or exploitation of elderly or disabled adults. The role requires regular, predictable attendance, a valid driver’s license, and travel. The posting states the position is eligible for telework, subject to agency policy, supervisor discretion, and business needs.

Requirements

Valid driver’s license.
Application must indicate current customer service experience interacting with individuals or customers in a retail or social service setting, assisting customers, explaining benefits or products, or screening individuals for services by telephone or in person.
Application must indicate willingness to travel a minimum of 75% of the time.
High school diploma or GED equivalent.
Application must indicate knowledge or experience using general office equipment, such as a computer or software including Microsoft Office products.
Ability to communicate effectively orally and in writing in English.
Ability to interview individuals and document essential information.
Knowledge of customer service principles and practices, business English, gerontology, disability, the dynamics of aging, and the special problems of aged and disabled people.
Ability to communicate effectively with people in varied situations; listen to clients, explore and reflect feelings, and present relevant alternatives with their feasibility and consequences.
Ability to operate computer equipment and complete work within required timeframes.
Ability to appraise living conditions, including physical and emotional environments, and assess the nature and seriousness of threats to elderly or disabled people.
Ability to establish priorities, set goals, manage time effectively, communicate orally and in writing, and establish rapport with clients.
Ability to communicate with community members to request assistance for clients, promote agency support, or coordinate resources and programs.
Ability to work a regular and predictable first-shift schedule, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Nice To Haves

At least 60 semester hours from an accredited college or university in social work, psychology, and/or sociology.
Bilingual English and Spanish.

Responsibilities

Attend work on a regular and predictable schedule in accordance with agency leave policy.
Interview clients or resource persons and conduct home or site visits to assess service needs.
Obtain, verify, and calculate income and resources to determine financial eligibility.
Develop, coordinate, and explain client services and payment plans; authorize services that meet individual needs.
Monitor services delivered by contract agencies to assess their effects and identify problems.
Conduct reviews to redetermine eligibility and functional needs.
Prepare ongoing and special narrative or statistical reports.
Document client case records using automated equipment.
Prepare reports and records that provide management information on program operations.
May review situations and provide temporary protective services to prevent or remedy abuse, neglect, or exploitation of elderly or disabled adults.
Perform related work as assigned.