Community Care Worker I
About The Position
The Community Care Worker I determines needs and eligibility for Community Care Services Eligibility (CCSE) services. The role supports older Texans and individuals with disabilities by assessing their needs and connecting them with in-home care, home-delivered meals, emergency response services, and other community resources. Work includes conducting home visits and interviews in person or by telephone, documenting information, determining service needs, developing service plans, verifying data, explaining program benefits and requirements, making referrals, and entering authorizations in automated systems. The worker authorizes and monitors CCSE services to determine whether they meet each individual’s needs. The position is based in San Antonio, Texas, and is not eligible for telework according to the posting’s job details. Travel of up to 80% is specified; the candidate must have reliable transportation and be able to attend training that may require an overnight stay. The role is part of a career track series and will be filled at the Worker I level.
Requirements
- High school diploma or equivalent.
- Current valid driver's license.
- Reliable transportation.
- Willingness to travel at least 80% of the time.
- Experience using email and automated applications such as Microsoft Office products.
- Ability to communicate effectively in writing, as demonstrated by a completed and detailed application.
- Knowledge of interviewing techniques for obtaining personal information, making inquiries, and resolving conflicting statements.
- Knowledge of resources serving older individuals or individuals with disabilities.
- Ability to communicate effectively orally and in writing.
- Ability to set priorities, establish timeframes, and meet deadlines.
- Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
- Ability to operate a computer and general office equipment.
- Ability to attend training that may require an overnight stay.
Responsibilities
- Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
- Interview applicants, individuals receiving services, and resource persons; conduct home or site visits to assess service needs and provide information and referrals.
- Conduct reviews to determine eligibility and functional needs.
- Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs.
- Maintain case-record documents and enter information into an automated system, establishing a record for each individual receiving services.
- Contact individuals receiving services to monitor whether services are meeting their needs.
- Develop, coordinate, and review service plans with individuals receiving services and their families, provider agencies, and other state agency staff; authorize services appropriately and accurately.
- Prepare basic ongoing or special narratives and statistical reports.
Benefits
- 100% paid employee health insurance for full-time eligible employees
- Defined benefit pension plan
- Generous time off benefits
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
