Community Care Worker I
About The Position
The Community Care Worker I determines applicants’ needs and eligibility for Community Care Services Eligibility (CCSE) services, including in-home care, home-delivered meals, emergency response services, and other social services. The role involves interviewing older adults and individuals with disabilities by telephone or during home visits, documenting information, assessing service needs, developing service plans, verifying information, explaining program benefits and requirements, making referrals, and registering service authorizations in automated systems. The worker authorizes and monitors CCSE services to determine whether they are meeting each individual’s needs. The position is based in San Antonio, Texas, is full-time, and works a day shift. It is not eligible for telework and requires travel up to 80% of the time. Reliable transportation is required, and training may involve an overnight stay.
Requirements
- High school diploma or equivalent.
- Current valid driver's license.
- Completed and detailed application demonstrating effective written communication.
- Willingness to travel at least 80% of the time.
- Experience using email and automated applications, such as Microsoft Office products.
- Knowledge of interviewing techniques for obtaining personal information, making inquiries, and resolving conflicting statements.
- Knowledge of resources serving older adults and people with disabilities.
- Ability to communicate effectively orally and in writing.
- Ability to set priorities, establish timeframes, and meet deadlines.
- Ability to establish and maintain effective relationships with people receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
- Ability to operate a computer and general office equipment.
- Reliable transportation and ability to attend training that may require an overnight stay.
Responsibilities
- Attend work on a regular and predictable schedule in accordance with agency leave policy, and perform other duties as assigned.
- Interview applicants, people receiving services, and resource persons; conduct home or site visits to assess service needs; and provide information and referrals to other resources.
- Conduct reviews to determine eligibility and functional needs.
- Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs.
- Maintain case record documents and enter information in an automated system, establishing a record for each person receiving services.
- Contact people receiving services to monitor whether services are meeting their needs.
- Develop, coordinate, and review service plans with people receiving services, their families, provider agencies, and other state agency staff; authorize services appropriately and accurately.
- Prepare basic ongoing or special narratives and statistical reports.
Benefits
- 100% paid employee health insurance for full-time eligible employees.
- Defined benefit pension plan.
- Generous time off benefits.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
