Community Care Worker I

Texas Health & Human Services Commission•Brownwood, TX

3d•$2,964 - $3,946

About The Position

The Community Care Worker I determines needs and eligibility for Community Care Services Eligibility (CCSE) services. The role includes conducting home visits, interviewing older individuals and individuals with disabilities, documenting information, determining service needs, and developing service plans. The worker verifies data, explains program benefits and requirements, refers individuals to appropriate services, and ensures authorizations are registered in automated systems. The position authorizes and monitors CCSE services to assess whether they meet individuals’ needs. The Texas Health and Human Services Commission’s Community Services division connects individuals with services and supports intended to reduce institutionalization and help them remain in their communities. This position is based in Brownwood, Texas, requires travel of up to 65%, and may be eligible for telework subject to agency policy, supervisor discretion, and business needs. Reliable transportation is required, and training may involve an overnight stay.

Requirements

High school diploma or equivalent.
Current valid driver’s license.
Willingness to travel at least 65% of the time.
Experience using email and other automated applications, such as Microsoft Office products.
Knowledge of interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements.
Knowledge of resources that serve older individuals and individuals with disabilities.
Ability to communicate effectively orally and in writing.
Ability to set priorities, establish timeframes, and meet deadlines.
Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
Ability to operate a computer and general office equipment.
Reliable transportation.
Ability to attend training that may require an overnight stay.

Responsibilities

Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
Interview applicants, individuals receiving services, and resource persons; conduct home or site visits to assess service needs and provide information and referrals to other resources.
Conduct reviews to determine eligibility and functional needs.
Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs.
Maintain case record documents and enter information into an automated system, establishing a record for each individual receiving services.
Contact individuals receiving services to monitor whether services are meeting their needs.
Develop, coordinate, and review service plans with individuals receiving services and their families, provider agencies, and other state agency staff; authorize services appropriately and accurately.
Prepare basic ongoing or special narratives and statistical reports.