Community Health Worker

CVS Health • Glendale, AZ

20d

About The Position

The Community Health Worker (CHW) at Oak Street Health acts as a bridge between patients, the community, and medical systems to remove barriers and support wellness across life domains. The CHW advocates for and liaises with patients through proactive in-person and phone outreach based on their care needs, promoting health literacy and access to resources. The role requires flexibility, problem-solving, strong communication, and knowledge of the community served. CHWs work closely with Medical Social Workers to manage patient care plans, support care-team decisions, and coordinate clinical and complementary services to improve health care quality and culturally competent service delivery. CHWs must work within their scope of practice; no clinical license is expected.

CHWs meet patients in patient-centered locations, including Oak Street Health centers, patients’ homes, external medical provider facilities, and community settings. They should expect to spend about half their time outside the center and must have reliable transportation. The position is full-time, with 40 anticipated weekly hours. The stated pay range is $18.50–$35.29 per hour, and the role is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay. The full-time benefits package includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

• At least 1 year of experience in a healthcare, community-based, case management, or social service environment.
• Strong oral and written communication skills.
• Ability to manage multiple priorities while maintaining a positive attitude.
• Dedication to serving the community and building meaningful relationships.
• Proficient computer skills, including Windows, GSuite, and Microsoft tools.
• Reliable transportation and ability to travel throughout the community to various locations.
• US work authorization.

Nice To Haves

• Fluency in a language commonly spoken in the community; often bilingual English/Spanish.
• Experience working on multidisciplinary teams with organizations, agencies, patients, and community members.
• Knowledge of community resources and resource navigation.
• Community Health Worker certification or an associate or bachelor’s degree in a related field.
• Experience using electronic medical record systems.
• Problem-solving orientation and a flexible, positive attitude.

Responsibilities

• Establish and maintain relationships with patients, community organizations, team members, and partners to coordinate patient needs.
• Manage referrals defined by the care team and collaborate with the Medical Social Worker on action plans.
• Facilitate communication among parties involved in patients’ care, including family members, caregivers, medical providers, and community-based organizations.
• Build relationships with local community organizations and maintain an inventory of organizations that may benefit patients.
• Connect patients with state and local resources related to housing, transportation, food, activities of daily living, and other social and physical barriers to health.
• Assist patients with applications for eligible benefits and resources.
• Promote patient goal setting and achievement to improve quality of life and self-efficacy, with goals agreed upon by the care team.
• Meet patients at patient-centered and patient-preferred locations, including centers, homes, external medical provider facilities, and community settings.
• Drive engagement with high-risk individuals, including supporting completion of specialty appointments and adherence to Post Discharge Visits; this may include accompanying patients to appointments.
• Complete referrals to organizations and agencies as needed.
• Deliver culturally appropriate health education in areas where Oak Street Health has provided competency training.
• Support care-team decision making by participating in interdisciplinary team meetings.
• Document patient interactions promptly in the electronic medical record while maintaining HIPAA standards and confidentiality of protected health information.
• Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed