ECM COMMUNITY HEALTH WORKER
About The Position
The Enhanced Care Management (ECM) Community Health Worker (CHW) supports patients with complex medical, behavioral health, and social needs. As a trusted member of the care team, the CHW provides outreach, engagement, and navigation support to help patients access healthcare and community resources. The role works closely with case managers, providers, and community partners to reduce barriers, improve health outcomes, and empower patients to participate actively in their care. The CHW conducts patient outreach and builds supportive relationships with patients, families, and caregivers. The role helps patients navigate healthcare and social service systems, reinforces care plans, provides culturally appropriate health education, documents activities and progress, and participates in interdisciplinary care coordination. The CHW also advocates for equitable access to services while maintaining confidentiality and complying with HIPAA and organizational policies.
Requirements
- High school diploma or GED required.
- Minimum 1–2 years of experience in community outreach, patient navigation, health education, or a related field; lived experience in the community served is strongly valued.
- Knowledge of determinants of health, health behavior, and outreach strategies.
- Strong understanding of social determinants of health and barriers faced by underserved communities.
- Ability to build rapport, trust, and supportive relationships with patients from diverse cultural and socioeconomic backgrounds.
- Skills in communication, active listening, problem-solving, and conflict resolution.
- Familiarity with local community resources, public assistance programs, and social service systems.
- Ability to work independently and collaboratively as part of an interdisciplinary team.
- Strong organizational skills and ability to manage multiple patients and tasks.
- Comfort with documentation, data entry, and electronic health records or case management systems.
- Commitment to cultural humility, trauma-informed care, and patient-centered engagement.
- Ability to find solutions when barriers are identified, multitask, and prioritize as needed.
- Ability to independently seek out resources and work collaboratively.
- Ability to read, understand, and follow oral and written instructions.
- Experience and work ethic that support working in a high-functioning, team-oriented environment.
- Willingness and ability to work under supervision.
- Ability to develop and maintain good working relationships with staff.
- Ability to use computers and learn new software programs.
- Excellent interpersonal skills, including clarity, diplomacy, and the ability to communicate accurately and effectively with all levels of staff and management.
- Ability to work in a regulatory environment involving oversight by state and federal entities and payer contracts.
- Ability to communicate effectively, both verbally and in writing.
- Genuine respect for others and acceptance of individual social and cultural traits.
- Proficient knowledge of Microsoft Outlook.
- Ability to travel and attend professional meetings, conferences, training, and clinic sites.
- Flexibility, enthusiasm, and willingness to cooperate while working with others in multidisciplinary teams.
Nice To Haves
- Associate’s or Bachelor’s degree preferred; a degree in Public Health, Social Work, Human Services, or a related field is preferred.
- CHW/P/R Certification preferred but not required.
- At least one year of experience working in a related field is preferred.
Responsibilities
- Conduct outreach to patients eligible for ECM services through phone calls, home visits, and community-based engagement.
- Build trusting relationships with patients, their families, and caregivers to support care plan goals.
- Assist patients with navigating healthcare systems, including scheduling appointments, coordinating transportation, and accessing primary and behavioral health services.
- Identify and connect patients to community resources, including housing, food, financial assistance, and social support services.
- Support care managers by reinforcing care plans, helping patients follow through on goals, and addressing day-to-day challenges.
- Provide culturally appropriate health education and encourage patient self-advocacy in care decisions.
- Document outreach activities, resource connections, and patient progress in the EHR and program tracking tools.
- Participate in interdisciplinary case conferences and care team meetings.
- Advocate for patients by helping them overcome barriers to care and promoting equitable access to services.
- Maintain confidentiality and comply with HIPAA and organizational policies.
- Perform other related duties as assigned.
Benefits
- 100% employer-paid medical, dental, and vision coverage.
- 100% employer-paid Life and Accidental Death & Dismemberment (AD&D) insurance.
- 401(k) with employer matching.
- Paid Time Off accrual.
- 10 paid holidays and a Wellness Day Off.
- Flexible Spending Account (FSA).
- Fringe Marketplace Stipend.
- Optional supplemental insurance.
- Participation in the company-wide Profit Sharing Program for eligible employees.
- Professional development and opportunities for internal growth and advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
