Community Health Worker/Patient Navigator
About The Position
The Community Health Worker/Patient Navigator (CHW) supports the Refugee Program Team with programs, initiatives, and day-to-day operations that promote quality patient care and improve community health outcomes. The CHW conducts outreach to identify, recruit, and support patients in engaging with care or care management services. They provide patient education and advocacy, help patients access FHCW services, and make and follow up on referrals for external services as part of the population health team. The role supports patient follow-up and care coordination, documents services and assists with program requirements, and collects and analyzes project data in collaboration with data management staff. The CHW explains services to patients, coordinates treatment plans, facilitates referrals using applicable referral tools, and advocates for patient needs such as transportation, interpretation, health insurance, and access to FHCW services. The position also serves as an information hub across departments and performs other duties as assigned.
Requirements
- High school diploma or GED required.
- At least two years of relevant work experience or college-level internship experience required.
- Demonstrated ability to conduct patient interviews and coordinate and collaborate with internal services and external community partners.
- Bilingual in English and another language appropriate to the FHCW patient population.
- Community Health Worker Core Training required within the first year of employment.
Nice To Haves
- Bachelor’s degree preferred.
- Community Health Worker or Medical Interpreter certificate of completion preferred.
Responsibilities
- Support the care team with patient follow-up and reminders, and address barriers to care.
- Document services as required and assist in meeting program requirements.
- Collect and analyze project-related data and work with data management staff on data collection.
- Conduct patient outreach and explain services; coordinate treatment plans.
- Facilitate patient referrals using Healthify, E-referral, Community Help, and other applicable tools.
- Advocate for patients regarding transportation, interpretation, health insurance, and FHCW services.
- Serve as an organized and effective hub of information across multiple departments.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
