COMMUNITY HEALTH NAVIGATOR

CHRIST COMMUNITY HEALTH SERVICES • Memphis, TN

1d

About The Position

Christ Community Health Services is seeking a compassionate, resourceful Community Health Navigator to help individuals, families, and community groups obtain preventive and follow-up care, understand healthcare recommendations, and access health and social-service resources. Working collaboratively with healthcare professionals and community agencies, the navigator helps patients address barriers, manage chronic conditions, complete recommended follow-up, and transition safely after emergency-room visits or hospital stays. The role also coordinates wellness events in underserved areas and models the mission, vision, and values of CCHS.

The position operates in office, clinic, hospital, and community settings and may involve exposure to individuals with potentially contagious infections. It involves computer and telephone work, patient and community interactions, hospital or clinic visits, wellness events, and travel between service locations. Work-related travel is approximately 50%, excluding the regular commute. Assignments may take place at multiple locations and during any hours in which CCHS or partner organizations provide services. The position requires sitting for approximately 50% of the workday, standing for approximately 20%, and walking for approximately 30%. The work presents a low-to-moderate risk of injury and requires consistent adherence to safety, confidentiality, and infection-control practices.

Requirements

• Bachelor's degree in Health, Social Services, Human Services, or a related field; or a high school diploma or GED with four years of experience in a position requiring regular interaction with customers or patients.
• Strong interpersonal, communication, and mediation skills for collaborating with diverse patients, staff members, providers, and community partners.
• Organizational skills and the ability to complete a large volume of work in a systematic and timely manner.
• Initiative, creativity, and sound problem-solving skills for addressing barriers and improving care-navigation processes.
• Ability to maintain concentration and accuracy while managing multiple steps, recurring variables, follow-up needs, and documentation requirements.
• Ability to exemplify the mission and values of Christ Community Health Services in all circumstances.
• No license or certification is required for this position.

Nice To Haves

• Clinical or practice-management experience is preferred.

Responsibilities

• Establish trusting relationships with patients and their families while providing general support and encouragement.
• Assess patient strengths and identify barriers to obtaining preventive and follow-up healthcare.
• Collaborate with patients to develop and implement practical plans for accessing recommended care and social-service resources.
• Coordinate with primary care providers, outpatient services, hospitals, and community agencies to support continuity of care.
• Maintain complete and accurate program, outreach, and patient-navigation documentation.
• Support care-management activities for high-risk patients.
• Visit hospitalized patients, as assigned, to help facilitate smooth care transitions following discharge.
• Conduct post-discharge follow-up after emergency-room visits and inpatient admissions.
• Contact patients in person or by telephone to confirm completion of required or recommended actions.
• Accompany targeted patients to scheduled healthcare appointments or referral sites when appropriate.
• Coach patients in managing chronic health conditions and practicing self-care, including helping them understand care plans and instructions.
• Encourage patients to become active, informed, and engaged participants in their healthcare.
• Facilitate communication and patient empowerment during interactions with healthcare and social-service systems.
• Reinforce disease-specific education, support medication monitoring within the role's authorized scope, and refer clinical questions to appropriate licensed professionals.
• Coordinate community wellness events targeted to underserved areas.
• Greet and interact with patients, staff, visitors, and community partners in a pleasant and professional manner.
• Follow applicable standards, laws, and regulations established by regulatory and accrediting organizations and state and federal agencies.
• Protect patient confidentiality in accordance with HIPAA and the CCHS Confidentiality Agreement.
• Check mail, email, and voicemail regularly and respond to inquiries promptly and professionally.
• Share responsibility for answering phones, cleaning, stocking, and organizing common work areas.
• Assist with employee orientation and training when needed.
• Work a reasonable schedule that may include assignments at different service locations and during the operating hours of CCHS or partner organizations.
• Perform other duties as assigned.

Benefits

• Competitive pay and comprehensive benefits, including medical, dental, and vision coverage.
• Generous Paid Time Off, including 120 hours during the first year, plus paid holidays.
• 401(k) retirement plan.
• Annual paid Restorative Day supporting wellness and work-life balance.
• Mission-driven culture and employee recognition programs.
• Professional development and opportunities to grow within community health and healthcare operations.
• Opportunity to help expand access to high-quality healthcare throughout Memphis.

What This Job Offers

• Job Type: Full-time