Community Health Navigator

Reema Health•Grand Rapids, MI

4d•Remote

About The Position

The Community Health Navigator conducts phone and in-person outreach to enroll members in Reema's care model, builds and manages a caseload of 80–120 members, and provides coverage for other Guides as needed. The Navigator assesses member needs, including social determinants of health, and develops member-centered care plans. The role focuses on building trusting relationships and helping members work toward their goals by addressing barriers to care, coordinating referrals, and supporting appointment scheduling and attendance. Navigators use phone, text, email, and in-person visits to engage members, connect them with health and community resources, and accompany or transport them as needed. They organize their work independently to meet daily metrics and monthly goals, document member interactions and current care plans in the Reema App, and maintain confidentiality and professional boundaries. This is remote, independent work in a fast-paced startup environment, with occasional required in-person team meetings. The role requires collaboration with a multidisciplinary team, adaptability as priorities and tools change, and the ability to work with members experiencing significant hardship. Responsibilities may evolve as business needs change. Candidates must be at least 18, available Monday through Friday during core business hours, use technology-based tools daily, and be able to lift and carry up to 25 pounds occasionally. Offers are contingent on passing a pre-employment drug screening and background check. For field-based work, a valid driver's license, insurance, and reliable transportation are required.

Requirements

Be at least 18 years of age.
Be available to work Monday through Friday during core business hours.
Have strong verbal and written communication skills, including the ability to clearly describe problems and needs.
Be comfortable learning and troubleshooting new tools on mobile and desktop.
Be self-starting and able to stay productive with a remote caseload without regular oversight.
Contribute to team connection and collaboration in a remote environment.
Use technology-based tools and systems daily.
Comply with federal, state, and local patient-confidentiality regulations and HIPAA.
Be able to lift and carry up to 25 pounds occasionally.
For field-based work, have a valid driver's license, insurance, and reliable transportation.
Pass a pre-employment drug screening and background check.

Nice To Haves

At least 1 year of direct experience with the population or community served, or equivalent experience.
A bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field, or equivalent direct experience.
Experience with crisis planning, case management, and professional boundaries in community-based work.
Relationship-building skills, knowledge of community resources, and health system navigation experience.
Comfort working as part of a multidisciplinary team.

Responsibilities

Conduct phone and in-person outreach and enroll members in Reema's care model.
Build a caseload through cold calling and manage 80–120 members, providing coverage for other Guides during absences or workload spikes.
Assess member needs, including social determinants of health, and develop member-centered care plans.
Establish trusting relationships and follow through with members in a timely and appropriate manner.
Help members understand the value of health activities, address hesitation empathetically, and support completion.
Help members overcome barriers to care and make visible progress each month before the program ends.
Coordinate referrals and support appointment scheduling and attendance.
Independently organize and prioritize work to meet monthly goals and daily metrics.
Proactively engage members using phone, text, email, and in-person visits.
Connect members with community and health resources, including transporting or accompanying them as needed.
Maintain professional boundaries and confidentiality, consulting the multidisciplinary team on complex situations.
Document member work thoroughly and on time in the Reema App, including keeping care plans current.
Comply with HIPAA and protected health information confidentiality standards, as well as applicable patient-confidentiality regulations.
Represent Reema Health and serve members with dignity and respect.
Build and maintain relationships with community resources.
Work independently and collaboratively in a fast-paced startup, adapting to frequent change.
Participate in occasional required in-person team meetings.