Community Health Worker/Navigator

HealthLinc•Morocco, IN

11d

About The Position

The Community Health Navigator (CHN) is a trusted, nonclinical member of the care team who helps patients and community members access affordable, coordinated, and culturally responsive healthcare. The role focuses on insurance navigation and enrollment, sliding fee scale assistance, care coordination, resource navigation, outreach, and community engagement to reduce barriers to care and improve health outcomes. The CHN works in alignment with the nationally recognized Community Health Worker (CHW) model and its core competencies, serving as a patient-facing navigator in the health center and community. The position supports patients with insurance enrollment and renewals, sliding fee discount applications, care coordination, referrals, and access to healthcare, behavioral health, social services, and community resources. It also involves outreach, community events, patient education, collaboration with care teams and community partners, and accurate documentation and data collection. The employee must maintain patient confidentiality and comply with HIPAA, HRSA requirements, and organizational policies. Duties and responsibilities may change at any time.

Requirements

High school diploma or GED.
Obtain Certified State Navigator and Certified Counselor for SHIP credentials within 90 days of employment.
Obtain Certified Community Health Worker (CHW) certification within six months of employment.
Obtain Certified Chronic Care Professional (CCP) certification within six months of employment.
Strong organizational and time management skills.
High level of initiative and ability to achieve results.
Leadership skills within a team environment.
Excellent written and verbal communication skills.
Ability to remain flexible and adaptable.
Reliable transportation for travel and a valid driver’s license.
Ability to follow HealthLinc policies and procedures.
Basic software skills, including Microsoft Office, EHR, and online sources.
Ability to operate a multi-line phone system and office equipment, including printers and fax machines.

Nice To Haves

Experience with community resources and outreach activities.
Experience with insurance navigation and enrollment.

Responsibilities

Assist patients with insurance enrollment, reenrollment, and navigation, including Medicaid, Marketplace plans, Indiana SHPI Medicare enrollment services (MSP & EH), and other coverage options.
Educate patients about the health center’s sliding fee discount program and assist with applications, renewals, documentation, and troubleshooting access issues.
Provide nonclinical care coordination, including appointment support, referrals, follow-up, and connections to internal and external services.
Help patients navigate healthcare, behavioral health, social services, and community resources.
Address barriers related to transportation, cost, language, literacy, and system complexity.
Conduct outreach to promote clinic services, preventive care, enrollment opportunities, and health education.
Plan, support, and participate in community events, health fairs, enrollment events, and other outreach activities across the service area.
Build and maintain relationships with community organizations, partners, and stakeholders.
Provide education and support consistent with applicable CCHW, CCM, SHIP, and other certifications, as assigned.
Maintain required certifications and participate in training and professional development.
Collaborate as part of a care team, and participate in team meetings, supervision, training, and performance improvement activities.
Advocate for patients and elevate systemic barriers and community needs to leadership.
Accurately document patient interactions, referrals, and outcomes in the EHR and other required systems.
Support data collection, program tracking, quality improvement, and grant reporting activities.
Maintain patient confidentiality and comply with HIPAA, HRSA requirements, and organizational policies.
Engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Conduct patient services and outreach activities remotely when necessary and approved.