Community Health Navigator

Reema Health•Minneapolis, MN

3h•$50,000 - $55,000

About The Position

The Community Health Navigator conducts outreach and enrolls members in Reema's care model, then builds and manages a caseload of 80–120 members. The role assesses member needs, including social determinants of health, and develops member-centered care plans. Navigators establish trusting relationships, support members in understanding and completing health activities, help address barriers to care, coordinate referrals and appointments, and connect members with community and health resources. This may include transporting or accompanying members as needed. The position requires independently organizing work to meet monthly goals and daily metrics, using phone, text, email, and in-person outreach. Navigators document member work and maintain current care plans in the Reema App, protect confidential information, and consult the multidisciplinary team about complex situations. They may provide coverage for other Guides during absences or workload spikes. This is emotionally demanding, remote, community-based work in a fast-paced startup where priorities and tools may change. The navigator is expected to work independently and collaboratively, participate in occasional required in-person team meetings, represent Reema Well, and serve members with dignity and respect. Responsibilities may evolve with business needs. Offers are contingent on passing a pre-employment drug screening and background check.

Requirements

Be at least 18 years of age.
Be available to work Monday–Friday during core business hours.
Have strong verbal and written communication skills, including the ability to clearly describe problems and needs.
Be comfortable learning and troubleshooting new tools on mobile and desktop.
Be self-starting and able to remain productive managing a remote caseload without regular oversight.
Be solutions-oriented and able to find or improvise a way forward when members encounter barriers.
Demonstrate collaboration and a commitment to fostering team connection in a remote environment.
Comply with federal, state, and local patient-confidentiality regulations and HIPAA.
Lift and carry up to 25 lbs occasionally.
Pass a pre-employment drug screening and background check.
If field-based, have a valid driver's license, insurance, and reliable transportation.

Nice To Haves

At least 1 year of direct experience with the population or community served, or equivalent.
A bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field, or equivalent direct experience.
Experience with crisis planning, case management, and professional boundaries in community-based work.
Relationship-building skills, community resource knowledge, and health system navigation experience.
Comfort working as part of a multidisciplinary team.

Responsibilities

Conduct phone and in-person outreach and enroll members in Reema's care model.
Build and manage a caseload of 80–120 members, and provide coverage for other Guides during absences or workload spikes.
Assess member needs, including social determinants of health, and build member-centered care plans.
Establish trusting relationships and follow through in a timely and appropriate manner.
Help members understand the importance of health activities, work through hesitation with empathy, and follow through to completion.
Help members overcome barriers to care and make visible progress each month before the program ends.
Coordinate referrals and support appointment scheduling and attendance.
Organize and prioritize workload independently to meet monthly goals and daily metrics.
Proactively engage members through phone, text, email, and in-person visits.
Connect members to community and health resources, including transporting or accompanying them as needed.
Maintain professional boundaries and confidentiality, and consult the multidisciplinary team on complex situations.
Document all member work thoroughly and on time in the Reema App, including keeping care plans current.
Comply with HIPAA and protected health information confidentiality standards, as well as applicable regulations.
Work independently and collaboratively in a fast-paced startup, adapting to change.
Serve members with dignity and respect and build and maintain relationships with community resources.
Participate in occasional required in-person team meetings.
Use technology-based tools and systems daily.