Communications Assistant Jobs

About The Position

Requirements

• United States citizenship.
• High school diploma or GED equivalent.
• Oral and written proficiency in English and basic computer skills.
• Typing speed of at least 50 words per minute.
• At least six months of customer service experience.
• Ability to pass a federal background investigation (NACI, Low Risk).
• A quiet, private home workspace within 50 miles of a VISN 19 VA Medical Center, with reliable high-speed internet.

Nice To Haves

• Prior experience in a federal healthcare setting, such as the VA, military health system, a federal contractor, or a community health center.
• Familiarity with VistA, CPRS, or VA community care referral systems.
• Background in healthcare scheduling, medical office administration, insurance verification, or a healthcare call center.
• Bilingual ability in Spanish or another language spoken across the VISN 19 service area.
• Military service or a military-spouse remote-workforce background.

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care in accordance with VHA Directive 1230, meeting scheduling accuracy and timeliness standards each shift.
• Verify and update patient demographics, next of kin, emergency contact, and insurance information according to federal records standards.
• Document interactions in CPRS and VistA, averaging at least 20 cases per day over the week while meeting required volume and accuracy standards.
• Coordinate with the Lead Scheduler and care teams, and escalate stalled referrals and system issues through defined channels.
• Provide professional, empathetic customer service to Veterans, family members, and VA staff by phone and secure channels.
• Complete annual cybersecurity, Privacy Act, and HIPAA training and maintain strict confidentiality of every record.

Benefits

• Health, dental, and vision benefits through Service Contract Act Health and Welfare benefits.
• Paid sick leave under Executive Order 13706.
• Paid time off and the federal holiday schedule.
• Retirement plan eligibility after a qualifying period.
• Quarterly performance bonus: Tier 1 up to $520 per quarter or Tier 2 up to $260 per quarter, with bonuses up to $2,080 annually.
• VA-furnished computer equipment.
• Structured federal onboarding, cybersecurity orientation, VA system training, and HIPAA compliance training.
• Dedicated CLFC Program Manager and mentor support, with a path to Lead roles as the program grows.