Coach Jobs

About The Position

Requirements

• Prior leadership experience managing teams in a fast-paced healthcare environment required.

Nice To Haves

• Bachelor’s degree in healthcare administration, business administration, management, or related field preferred.
• Minimum 3+ years of healthcare operations, ambulatory practice management, or physician practice leadership experience preferred.
• Dermatology, surgical specialty, or multisite healthcare operations experience preferred.

Responsibilities

• Oversee daily clinic operations to ensure efficient workflow, patient access, and smooth office functioning.
• Manage provider and staff scheduling in partnership with leadership to support operational needs and patient demand.
• Monitor patient flow and implement operational improvements to enhance efficiency and service delivery.
• Ensure clinic readiness, including facility organization, supply availability, and operational support needs.
• Collaborate with centralized departments including billing, credentialing, scheduling, human resources, and marketing.
• Hire, onboard, train, coach, and supervise administrative and operational staff.
• Conduct performance evaluations, coaching conversations, and ongoing staff development.
• Address employee concerns, attendance issues, performance expectations, and workplace behavior in accordance with company policy.
• Promote accountability, teamwork, professionalism, and a positive clinic culture.
• Support change management initiatives and communication of organizational updates.
• Champion an exceptional patient experience throughout all touchpoints of the practice.
• Resolve patient complaints, service concerns, and escalated issues in a timely and professional manner.
• Implement service improvement initiatives to enhance satisfaction, retention, and reputation.
• Monitor access metrics, scheduling efficiency, and operational barriers impacting patient experience.
• Monitor key performance indicators including revenue, staffing efficiency, productivity, and operational performance.
• Support achievement of clinic financial goals through labor management, expense awareness, and operational optimization.
• Partner with regional leadership on growth initiatives, staffing plans, and performance improvement strategies.
• Assist with budget stewardship, inventory expense oversight, and resource allocation.
• Ensure adherence to company policies, required training, and applicable regulatory standards.
• Maintain operational documentation, audit readiness, and administrative compliance requirements.
• Support implementation of organizational initiatives, workflows, and operational best practices.
• Partner with compliance and clinical leadership as needed on regulatory matters.
• Identify operational inefficiencies and implement solutions to improve effectiveness.
• Lead workflow redesign, process standardization, and operational excellence initiatives.
• Track operational performance metrics and recommend strategic improvements.
• Perform additional duties as assigned to support business and operational needs.