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Navigator Coach

Jefferson County CO•Golden, CO
•Onsite

About The Position

Jefferson County is hiring a grant-funded Navigator Coach to support people impacted by the justice system, including people experiencing substance use challenges and those who interact frequently with multiple community service systems. The position partners with Justice Services to connect with people in jail and support their transition back into the community. The Navigator Coach builds trusting relationships, identifies immediate needs, connects participants with resources, and helps them set goals for long-term stability and success. The role also contributes to a new program’s development and works with a collaborative navigation team serving people experiencing homelessness, families facing housing instability, and families needing additional community support. This hands-on, community-focused role involves intensive case management, coaching, resource coordination, and work in a jail setting and throughout the community. The Navigator Coach works independently and with justice and community partners; participant circumstances and priorities may shift quickly. Work may involve working alone with groups of justice-involved individuals. The position operates primarily in person and includes off-site outreach and mobile work. A four- or five-day workweek may be discussed with the hiring manager, and some schedule flexibility is needed, including occasional evening hours, typically Thursdays. The position is fully benefited and grant-funded, with an anticipated assignment end date of December 31, 2028. An extension may be possible depending on additional grant funding. The hiring range is $24.62–$26.26 per hour, with compensation determined by education, experience, and skills. Candidates with addiction counseling training or credentials may be eligible for additional compensation.

Requirements

  • Bachelor’s degree in Human Services, Social Work, Psychology, Sociology, Criminal Justice, Behavioral Health, or a closely related field.
  • Three years of professional experience in human services, community outreach, case management, resource navigation, behavioral health, substance use recovery services, justice services, or a closely related field.
  • Ability to work in a jail or correctional environment and meet applicable facility access and security requirements.
  • Ability to conduct off-site community outreach and travel to locations throughout Jefferson County.
  • Availability to work occasional evening hours, typically Thursdays, and adjust schedules based on program needs.
  • Ability to successfully complete required background checks and obtain access to necessary systems and databases.
  • For driving on County business, a valid Colorado driver’s license is required within 30 days of hire or beginning service as an intern or volunteer.
  • Successful completion of applicable pre-employment screening, which may include criminal history, motor vehicle report, education verification, and references.
  • Successful completion of required CJIS background screening, including fingerprinting, and required CJIS security training; continued employment and authorized access to applicable criminal justice information or systems may depend on maintaining these requirements.

Nice To Haves

  • Lived or professional experience that fosters empathy, cultural awareness, and a passion for serving diverse populations.
  • Knowledge of the two-generation (2Gen) approach and community resources for people experiencing homelessness, justice involvement, mental health challenges, or substance use.
  • Experience applying Motivational Interviewing techniques and assessing individual needs to connect clients with appropriate resources.
  • Strong interpersonal and communication skills, including active listening, relationship building, and a respectful, nonjudgmental approach.
  • Ability to remain calm under pressure, adapt to changing circumstances, and exercise sound judgment in complex situations.
  • Ability to work independently and collaboratively with diverse clients, internal teams, community partners, and stakeholders.
  • Strong organizational and technical skills, including case documentation, data entry, reporting, database management, and maintaining confidentiality.
  • Commitment to holistic coaching, continuous learning, problem-solving, and contributing to the development of a new program.
  • Addiction counseling training or credentials, which may qualify the candidate for additional compensation.

Responsibilities

  • Perform in-depth intensive case management, identifying needs through intake, enrollment, home visits, and long-term support.
  • Travel to meet participants at locations such as jails, courts, shelters, or sober living facilities.
  • Collaborate on individualized case plans and coordinate resources with community partners for needs involving the justice system, probation, housing programs, fatherhood, child reunification, education, employment, transportation, special needs, wellness, finances, childcare, and parenting.
  • Provide one-on-one coaching using a multigenerational approach.
  • Coordinate basic-needs resources, including food, clothing, and shelter.
  • Identify treatment and sober living options and coordinate participant entry.
  • Collaborate with resources and entities throughout Jefferson County.
  • Communicate changes in resource eligibility and enrollment processes and provide resource and strategic referral information.
  • Maintain a network of community partners to meet participant needs.
  • Gather, review, and assess data about local service delivery and participants’ experiences accessing services, including service gaps, duplication, and access barriers.
  • Maintain information for every participant in a database.
  • Perform other duties and responsibilities as assigned.

Benefits

  • Medical, dental, and vision insurance.
  • Paid holidays and time off, including a starting bank of 40 hours of PTO for new hires.
  • Retirement matching.
  • Tuition reimbursement.
  • Wellness programs.

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