Claims Specialist Jobs

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Litigated Claims Specialist

IWP Careers•Andover, MA

About The Position

The Litigated Claims Specialist works in the Claims Department to investigate, manage, and resolve disputed workers’ compensation claims. The role applies knowledge of workers’ compensation laws, regulations, and jurisdictional requirements and works closely with internal teams, attorneys, and insurance adjusters to support timely reimbursement and positive claim outcomes. The position includes reviewing litigated claims, pursuing payment on outstanding invoices, assessing risks related to medication services affected by active litigation, and using claim records and medical documentation to inform collection and reimbursement efforts. The specialist also contributes to improving team processes and takes part in special projects and other assigned duties. The schedule is full-time, Monday through Friday, 9:00 a.m. to 5:30 p.m.

Requirements

  • At least 3 years of workers’ compensation claims experience; exposure to litigated claims is preferred.
  • Strong analytical, problem-solving, and organizational skills.
  • Proficiency with Microsoft Office applications, including Excel and Word.
  • Ability to interpret claim documentation, legal correspondence, and reimbursement-related information.
  • Strong written and verbal communication skills.

Nice To Haves

  • Exposure to litigated workers’ compensation claims.
  • Experience working with attorneys, adjusters, or other claims stakeholders.
  • Knowledge of pharmacy or medical reimbursement processes.

Responsibilities

  • Investigate and resolve partial payments and outstanding balances on claims in litigation.
  • Research, follow up, and coordinate with external parties to secure payment on outstanding invoices.
  • Review and analyze litigated claims to identify issues, opportunities, and appropriate next steps.
  • Assess current and ongoing risk related to medication services affected by active litigation.
  • Research claim information, documentation, and legal updates to support claim resolution.
  • Communicate and collaborate with internal departments to support timely claim processing.
  • Serve as a point of contact for attorneys, adjusters, and other external stakeholders.
  • Obtain and review medical documentation to support collection and reimbursement efforts.
  • Analyze claim data and supporting documentation to make informed decisions and recommendations.
  • Contribute to the development and improvement of team processes, procedures, and best practices.
  • Participate in special projects and perform other duties as assigned.

Benefits

  • Tuition reimbursement.
  • Competitive benefits package.
  • Competitive salary, generous benefits, and opportunities for growth and development.
  • Monthly engagement events and larger annual celebrations, including a tent party, summer BBQ, and Family Fun Day.
  • Internal-first job posting philosophy to support career growth.
  • Positive, inclusive environment where employees feel valued, supported, and empowered.

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