Content Claims Specialist - Field - Level I

Crawford & Company • Atlanta, GA

14d • $21 - $25 • Hybrid

About The Position

The Content Claims Specialist conducts field inspections and handles claims involving damaged or destroyed contents. The position is a hybrid work-from-home and driving role, with field travel in the Atlanta, Georgia, and Chattanooga, Tennessee areas and required overnight travel. The employee completes physical inventories, identifies claim types, applies appropriate methods and Like, Kind and Quality (LKQ) pricing standards, and manages claims through timely completion and closure. The role also involves communicating with adjusters, policyholders, and vendors; coordinating resources for data entry and LKQ assessments; maintaining claim records and daily work logs; and responding to special projects or catastrophe assignments. The position may involve exposure to cold, heat, rain, debris, and other varied field conditions.

Requirements

• Secondary (high school) diploma.
• Minimum of 6 months of relevant work experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently.
• Strong computer skills, including MS Office, Outlook, and Excel.
• Excellent interpersonal skills, including the ability to handle challenging situations and people.
• Valid driver’s license and ability to pass a background check.
• Ability to provide an adequate, quiet workspace and high-speed internet service for remote work.
• Reliable personal vehicle.
• Ability to travel overnight as required.

Nice To Haves

• College degree preferred.

Responsibilities

• Explain to adjusters, policyholders, and industry vendors the Content Claims Specialist role and each party’s contribution to the claims process.
• Complete physical inventories of contents affected by covered losses, identify claim types, and apply the appropriate methodology to the circumstances.
• Meet company productivity and performance standards and client service-level agreement requirements for claim quality and turnaround.
• Coordinate with Field Support to organize claims assistants, pricing representatives, and other resources needed for data entry and LKQ assessments.
• Independently manage a claim load to achieve timely claim turnaround and closure.
• Provide timely and informative updates about the content claims process to adjusters and policyholders.
• Submit detailed daily work and time logs for all processed claims.
• Maintain claim notes in the company’s Claims System/web application, including notes about hours exceeding productivity standards, specific issues, and other pertinent information.
• Ensure outstanding items are completed and priced accurately and on time, applying LKQ standards where items have not been priced through other channels.
• Maintain professional and technical knowledge through continuing education.
• Represent edjuster’s brand, image, and reputation professionally and positively.
• Uphold the Crawford Code of Business Conduct.
• Participate in special projects and catastrophe response, or perform duties in other areas as requested.

Benefits

• Competitive base pay.
• Bonus/incentive pay and other performance-based rewards, if applicable.
• Medical, dental, and vision plans.
• Prescription drug coverage.
• HSA, HRA, and FSA accounts.
• Paid holidays, vacation, and sick leave.
• 401(k) retirement plan.
• Tuition assistance.
• Paid parental leave.
• Supplemental health benefits.
• Enhanced mental health support at no cost.
• Virtual physical therapy at no cost.
• Caregiving services at no cost.
• Life Assistance Program at no cost.
• Training programs supporting continuous learning and career progression.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED