Content Claims Specialist - Field - Level I

Crawford • Atlanta, GA

13d • Hybrid

About The Position

The Content Claims Specialist conducts field inspections and manages claims involving damaged or destroyed contents. The role is described as hybrid and remote/work-from-home, with driving for field inspections and required overnight travel. The employee must provide an adequate, quiet workspace, high-speed internet service, and a reliable personal vehicle with a valid driver's license. Company equipment, including a laptop, will be provided; the employee is responsible for caring for and maintaining it according to policy.

The specialist works with adjusters, policyholders, vendors, and Field Support to explain roles in the claims process, inventory affected contents, identify claim types, apply appropriate methodologies, and ensure accurate and timely claims handling. The position may involve exposure to cold, heat, rain, debris, and other varied conditions. It also involves maintaining claim records and daily work/time logs, completing pricing according to Like, Kind and Quality standards, and supporting special projects or catastrophe response as requested.

Requirements

• Secondary (high school) diploma.
• At least 6 months of relevant work experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently.
• Strong computer skills, including MS Office, Outlook, and Excel.
• Excellent interpersonal skills, including the ability to handle challenging situations and people.
• Valid driver's license and ability to pass a background check.
• Ability to travel for field inspections and overnight travel.
• Provide an adequate, quiet workspace, high-speed internet service, and a reliable personal vehicle.
• Care for and maintain company-provided equipment according to policy.

Nice To Haves

• College degree preferred.

Responsibilities

• Communicate with adjusters, policyholders, and industry vendors about the Content Claims Specialist role and each party’s contributions to the claims process.
• Complete physical inventories of contents affected by a covered loss.
• Identify the claim type and apply an appropriate methodology based on the circumstances of the contents loss.
• Meet company productivity and performance standards and client service-level agreement requirements for claim quality and turnaround.
• Coordinate with Field Support to organize claims assistants and pricing representatives for data entry and Like, Kind and Quality assessments of damaged or destroyed total-loss contents.
• Independently manage a claim load to support timely claim turnaround and closure.
• Provide adjusters and policyholders with timely and informative updates about the content claims process.
• Submit detailed work and time logs daily for all claims processed.
• Maintain claim-related notes in the company’s Claims System/Web application, exclaim, including notes about hours exceeding productivity standards and other pertinent issues.
• Ensure timely and accurate completion and pricing of outstanding items not priced through other channels, following Like, Kind and Quality standards.
• Maintain professional and technical knowledge through continuing education.
• Promote edjuster’s brand, image, and reputation professionally and positively.
• Uphold the Crawford Code of Business Conduct.
• Participate in special projects, catastrophe response, or duties in other areas as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED