Content Claims Specialist - Field - Level I

Crawford & Company • Mobile, AL

13d • $21 - $25 • Hybrid

About The Position

The Content Claims Specialist – Field – Level I handles contents claims through field inspections and remote work. The role involves communicating with adjusters, policyholders, and industry vendors; physically inventorying contents affected by covered losses; identifying claim types and applying appropriate methods; and ensuring claims are completed accurately and within productivity, performance, and client SLA standards. The specialist independently manages a claim load, maintains claim notes and daily work/time logs, and coordinates with Field Support for resources needed for data entry and Like, Kind and Quality (LKQ) assessments and pricing. Field conditions may include cold, heat, rain, and debris, and overnight travel is required.

This is a hybrid work-from-home and driving role in the Mobile, Alabama; Biloxi, Mississippi; and Pensacola, Florida areas. The posting also describes it as a remote/work-from-home position. Employees must provide an adequate, quiet workspace, high-speed internet, and a reliable personal vehicle. The company provides equipment, including a laptop. Training and continuing education are available to support learning and career progression.

Requirements

• Secondary (High School) Diploma.
• At least 6 months of relevant work experience; the posting's introductory section also says 1+ year of related experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently.
• Strong computer skills, including MS Office, Outlook, and Excel.
• Excellent interpersonal skills, including the ability to handle challenging situations and people.
• Valid driver's license and ability to pass a background check.
• Ability to provide an adequate, quiet workspace and high-speed internet service.
• Reliable personal vehicle and valid driver's license.
• Ability to travel overnight.
• Ability to work in field conditions that may include cold, heat, rain, and debris.

Nice To Haves

• College degree preferred.

Responsibilities

• Explain to adjusters, policyholders, and industry vendors the roles and contributions of Content Claims Specialists in the claims process.
• Complete physical inventories of contents affected by covered losses, identify claim types, and apply appropriate methodologies.
• Meet company productivity and performance standards and client SLA requirements for claim quality and turnaround.
• Coordinate with Field Support to arrange claims assistants, pricing representatives, and other resources for data entry and LKQ assessments of damaged or destroyed contents.
• Independently manage the claim load to achieve timely claim turnaround and closure.
• Provide timely and informative updates to adjusters and policyholders about the contents claims process.
• Complete and submit detailed daily work and time logs for all processed claims.
• Maintain claim-related notes in the company claims system/web application, including notes about hours exceeding productivity standards and other relevant issues.
• Ensure outstanding items are completed and priced accurately and promptly, following LKQ standards.
• Maintain professional and technical knowledge through continuing education.
• Promote edjuster's brand, image, and reputation professionally and positively.
• Uphold the Crawford Code of Business Conduct.
• Participate in special projects and catastrophe response, or perform duties in other areas as requested.

Benefits

• Competitive base pay.
• Bonus/incentive pay and other performance-based rewards, if applicable.
• Medical, dental, and vision plans.
• Prescription drug coverage.
• HSA, HRA, and FSA accounts.
• Paid holidays, vacation, and sick leave.
• 401(k) retirement plan.
• Tuition assistance.
• Paid parental leave.
• Supplemental health benefits.
• Enhanced mental health support at no cost.
• Virtual physical therapy at no cost.
• Caregiving services at no cost.
• Life Assistance Program at no cost.
• Training programs supporting continuous learning and career progression.
• Company-provided equipment, including a laptop.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED