Senior Casualty Claims Specialist, Attorney Represented - Central Time Zone

Liberty Mutual•Plano, TX

15d•Hybrid

About The Position

Liberty Mutual’s Personal Lines Casualty team is hiring a Senior Claims Specialist for its Attorney Represented team. The specialist manages, investigates, and resolves attorney-represented and litigated auto and homeowners bodily injury claims, and assists in providing prompt, quality service to policyholders on claims of mild to moderate severity and/or complexity. The role follows a Central time schedule. Candidates living within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month; candidates living more than 50 miles from an office may work fully remotely. The start date is January 11, 2027. Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time. Attendance and active engagement during mandatory training are required.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Demonstrated competency in legal liability, general insurance policy coverage, and state tort law.
A bachelor's degree or equivalent experience, and at least 12–18 months of directly related experience.
Ability to obtain proper licensing as required.

Nice To Haves

At least 1 year of Personal Lines third-party auto casualty experience.
At least 1 year of attorney-represented experience.
Experience handling litigated third-party auto casualty claims.
Experience handling uninsured and underinsured motorist (UM/UIM) claims.
Customer service experience.

Responsibilities

Manage, investigate, and resolve claims.
Investigate and evaluate coverage, liability, and damages, and settle claims within prescribed authority levels.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Prepare for and attend trials, hearings, and conferences, and report claim status to Home Office and local management.
Confer with trial counsel and prepare trial reports.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on appropriate courses of action.
Respond to written and telephone inquiries, including status-report requests.
Ensure reserves are adequate.
Maintain the security of financial claim processing and information in claim files.
Update files and provide comprehensive reports as required.
Manage the practices and billing activities of outside and in-house counsel.
Attend and actively engage in mandatory training.