Senior Casualty Claims Specialist, Attorney Represented - Central or Eastern Time Zone

Liberty Mutual•Indianapolis, IN

14d•Hybrid

About The Position

Liberty Mutual is hiring a Senior Claims Specialist for its Personal Lines Casualty Attorney Represented team. The role manages attorney-represented and litigated auto and homeowners’ bodily injury claims, including investigating and resolving claims and providing prompt, quality service to policyholders on claims of mild to moderate severity or complexity. The position follows a Central or Eastern time schedule. Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work onsite at least two days per month; those living more than 50 miles from an office may work fully remotely. The stated start date is January 11, 2027. Training attendance and active engagement are mandatory. Applicants residing in Washington state, California, or the District of Columbia are not eligible. The posting does not state a salary range. Liberty Mutual describes its workplace as inclusive and offers benefits, workplace flexibility, professional development opportunities, and Employee Resource Groups. Additional benefit information is available at the link in the posting.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Demonstrated competency in legal liability, general insurance policy coverage, and state tort law.
A bachelor’s degree or equivalent experience, and at least 12–18 months of directly related experience.
Ability to obtain proper licensing as required.
Reliable attendance and active engagement during mandatory training.

Nice To Haves

At least 1 year of Personal Lines third-party auto casualty experience.
At least 1 year of attorney-represented claims experience.
Experience handling litigated third-party auto casualty claims.
Experience handling uninsured and underinsured motorist (UM/UIM) claims.
Customer service experience.

Responsibilities

Manage, investigate, and resolve claims.
Investigate and evaluate coverage, liability, and damages, and settle claims within prescribed authority levels.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Prepare for and attend trials, hearings, and conferences, and report claim status to Home Office and local management.
Confer with trial counsel and prepare trial reports.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on an appropriate course of action.
Respond to written and telephone inquiries, including status-report requests.
Ensure reserves are adequate.
Maintain the security of financial claim processing and information in claim files.
Update files and provide comprehensive reports as required.
Manage the practices and billing activities of outside and in-house counsel.