Claims Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Risk Management, Insurance, Business Administration, Accounting, Occupational Safety, Human Resources, Law, Public Administration, or a related field.
• Eight or more years of progressively responsible workers’ compensation, claims, insurance, litigation, or risk management experience.
• Experience managing complex claims programs and claim operations.
• Experience with multi-state or international claims administration.
• Demonstrated experience managing litigation and negotiating complex claim resolutions.
• Experience supervising claims professionals, vendors, or third-party administrators.
• Only members of the Church who are worthy of a temple recommend qualify for employment.

Responsibilities

• Direct and oversee the Church’s workers’ compensation program across multiple jurisdictions.
• Develop, implement, and maintain claims policies, procedures, analytical tools, and best practices.
• Establish performance standards, metrics, and reporting requirements for internal staff, third-party administrators, and service providers.
• Review complex, catastrophic, occupational disease, and litigated claims and establish management strategies.
• Manage domestic and Canadian claims and litigation, including investigation, analysis, resolution, and closure.
• Coordinate litigation management with the Office of General Counsel, Church legal counsel, local retained counsel, third-party administrators, insurance adjusters, private investigators, medical providers, and expert witnesses.
• Evaluate compensability, reserves, litigation strategies, and settlement opportunities.
• Negotiate claim resolutions and settlements, including disputed and high-exposure matters.
• Represent the Church at mediations, hearings, and trials when necessary.
• Ensure injured employees receive appropriate medical treatment, benefits administration, and return-to-work support.
• Oversee third-party administrator performance, adjuster assignments, and program execution.
• Ensure compliance with federal, state, provincial, and local workers’ compensation laws and regulations.
• Monitor legislative and regulatory developments and coordinate audits, reporting requirements, and regulatory inquiries.
• Maintain legally compliant claim documentation and records.
• Develop and manage workers’ compensation budgets; monitor claim reserves, loss projections, and funding requirements.
• Assist with actuarial studies, loss forecasting, and risk prevention initiatives.
• Identify cost-containment opportunities while maintaining appropriate employee care and legal compliance.
• Assist the Manager of Risk Retention and Insurance with selecting workers’ compensation insurance options and ensuring required reports, audits, and premiums are filed, complied with, and paid.
• Partner with Health & Safety, Human Resources, Facilities, Welfare, and other Church departments to reduce injury frequency and severity.
• Analyze claim and loss data to identify trends and emerging risks; support root-cause investigations involving serious injuries and fatalities; participate in enterprise risk assessments related to occupational injury exposures.
• Coordinate and provide workers’ compensation and claims-management training to managers, supervisors, employees, ecclesiastical leaders, service providers, claims staff, and litigation assistants.
• Serve as the primary workers’ compensation subject-matter expert for Church departments and leadership.
• Lead, mentor, and develop claims staff and vendor partners; establish departmental goals, service standards, and performance expectations; conduct performance evaluations and support professional development.