Portfolio Solutions Claims Manager (m/f/d)
About The Position
Allianz Commercial is seeking a Portfolio Solutions Claims Manager to lead claims strategy, governance, and performance across North America. The role oversees direct-handled and reinsurance claims across multiple lines of business, combining technical claims expertise, portfolio steering, delegated-authority oversight, and commercial judgment. The position works with senior leaders and external market partners to develop consistent approaches to claims authority, controls, partner performance, and complex-loss management. The role drives claims strategy across direct and reinsurance portfolios, monitors outcomes and emerging issues, and serves as a senior contact for performance, escalations, and outcomes. It leads delegated-authority governance and partner oversight, including claims audits, reviews, performance monitoring, and corrective action. It also provides technical direction on complex claims, reinsurance placements and recoveries, catastrophe losses, and aggregate exposure in coordination with Finance. The position is based in Alpharetta, Chicago, or New York, with a hybrid working model. It is a full-time, permanent management role in Customer Services & Claims, focused on reinsurance business. The annualized base pay range is $112,333–$218,467, with eligibility for annual performance-based cash incentive awards. Allianz Commercial also describes compensation and benefits that vary by location, including a bonus scheme and pension.
Requirements
- Approximately 7 to 10 years of relevant insurance experience.
- Expert-level direct claims-handling experience, including coverage analysis, reserving, and litigation management.
- Strong insurance and reinsurance knowledge.
- Experience establishing or operating audit, monitoring, and control frameworks for delegated partners.
- Knowledge of delegated-authority governance involving TPAs, MGAs, carriers, binders, facilities, and indexes.
- Understanding of applicable reinsurance and claims regulatory frameworks, including NAIC credit-for-reinsurance requirements and state claims-handling standards.
- Strong leadership and people-management experience.
- Demonstrated ability to build productive internal and external relationships, including with Underwriting, Actuarial, Finance, Legal, brokers, and carriers.
- Experience leading change-management and project-steering initiatives.
- Strong negotiation skills and sound commercial judgment.
- Excellent written, verbal, presentation, and stakeholder-management capabilities.
- Ability to translate complex claims and portfolio issues into clear recommendations for senior leaders.
Nice To Haves
- Bachelor's degree (preferred).
Responsibilities
- Drive the North American claims strategy across direct and reinsurance portfolios, aligning claims priorities with enterprise claims and underwriting objectives.
- Monitor claims outcomes, emerging issues, and portfolio performance to support informed business decisions.
- Serve as a senior point of contact for claims performance, escalations, and outcomes.
- Build claims capabilities, standards, and succession across the function.
- Represent Allianz Commercial in external forums with reinsurers, cedants, capacity providers, brokers, and market bodies.
- Lead a consistent delegated-authority framework for direct-handled and reinsurance claims.
- Define and monitor claims authority levels, guidelines, controls, and escalation thresholds.
- Oversee claims handled by third-party administrators, managing general agents, reinsurance carriers, and direct-writer carriers.
- Establish audit, claims-review, and performance-monitoring programs for delegated partners.
- Evaluate partner adherence to contractual requirements, service standards, and regulatory expectations.
- Review delegated-authority arrangements and take corrective action when performance or control standards are not met.
- Strengthen governance across binders, facilities, and indexes through appropriate referral, segregation, monitoring, and reporting.
- Provide technical direction on complex direct and reinsurance claims across Property, Liability, Marine, Aviation, and Financial Lines.
- Apply expertise to Treaty and Facultative reinsurance placements.
- Oversee coverage determinations, reserving, litigation strategy, reinsurance recoveries, and cession strategy.
- Partner with brokers on coverage strategy, facility design, and complex claim resolution.
- Oversee commutations, buy-backs, and recoveries, focusing on accuracy, commercial outcomes, and compliance with policy and contract wordings.
- Lead the response to large and complex loss events, including catastrophe losses.
- Oversee aggregate-exposure tracking, reporting, ceded reinsurance recoverable, and counterparty credit exposure in coordination with Finance.
Benefits
- Annual performance-based cash incentive awards.
- Compensation and benefits package, including a bonus scheme and pension; details vary by location.
- Career development and digital learning programs, lifelong learning, and international career mobility.
- Flexible working arrangements and a hybrid working model.
- Health and wellbeing support, including private healthcare.
- Generous parental leave benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
