Worker's Comp Claims Manager (Finance and Records Dept.)

The Church of Jesus Christ of Latter-day Saints•Salt Lake City, UT

12d

About The Position

The Workers’ Compensation Claims Manager provides strategic oversight and administration of workers’ compensation claims involving employees of The Church of Jesus Christ of Latter-day Saints and affiliated entities. The role oversees investigation, evaluation, management, and resolution of claims across multiple jurisdictions, with responsibilities spanning claims administration, litigation management, loss prevention, regulatory compliance, third-party adjusting and vendor management, and stakeholder collaboration. The position balances compassionate care for injured employees with prudent stewardship of Church resources. The manager oversees domestic and Canadian claims and litigation; coordinates with Church and external legal counsel, third-party administrators, adjusters, investigators, medical providers, and expert witnesses; evaluates claim compensability, reserves, litigation strategies, and settlement opportunities; and negotiates resolutions, including disputed and high-exposure matters. The role also supports employees’ medical treatment, benefits administration, and return to work. The position ensures legal and regulatory compliance, manages budgets and financial forecasts, supports insurance coverage decisions and required filings, analyzes losses to guide prevention efforts, and partners with Church departments on injury reduction. It serves as the workers’ compensation subject-matter expert and leads, mentors, and develops claims staff and vendor partners.

Requirements

Bachelor’s degree in Risk Management, Insurance, Business Administration, Accounting, Occupational Safety, Human Resources, Law, Public Administration, or a related field.
Eight or more years of progressively responsible workers’ compensation, claims, insurance, litigation, or risk management experience.
Experience managing complex claims programs and claim operations.
Experience with multi-state or international claims administration.
Demonstrated experience managing litigation and negotiating complex claim resolutions.
Experience supervising claims professionals, vendors, or third-party administrators.
Only members of the Church who are worthy of a temple recommend qualify for employment.

Responsibilities

Direct and oversee the Church’s workers’ compensation program across multiple jurisdictions.
Develop, implement, and maintain claims policies, procedures, analytical tools, and best practices.
Establish performance standards, metrics, and reporting requirements for internal staff, third-party administrators, and service providers.
Review complex, catastrophic, occupational disease, and litigated claims and establish management strategies.
Manage domestic and Canadian claims and litigation, including investigation, analysis, resolution, and closure.
Coordinate litigation management with the Office of General Counsel, Church legal counsel, local retained counsel, third-party administrators, insurance adjusters, private investigators, medical providers, and expert witnesses.
Evaluate compensability, reserves, litigation strategies, and settlement opportunities.
Negotiate claim resolutions and settlements, including disputed and high-exposure matters.
Represent the Church at mediations, hearings, and trials when necessary.
Ensure injured employees receive appropriate medical treatment, benefits administration, and return-to-work support.
Oversee third-party administrator performance, adjuster assignments, and program execution.
Ensure compliance with federal, state, provincial, and local workers’ compensation laws and regulations.
Monitor legislative and regulatory developments and coordinate audits, reporting requirements, and regulatory inquiries.
Maintain legally compliant claim documentation and records.
Develop and manage workers’ compensation budgets; monitor claim reserves, loss projections, and funding requirements.
Assist with actuarial studies, loss forecasting, and risk prevention initiatives.
Identify cost-containment opportunities while maintaining appropriate employee care and legal compliance.
Assist the Manager of Risk Retention and Insurance with selecting workers’ compensation insurance options and ensuring required reports, audits, and premiums are filed, complied with, and paid.
Partner with Health & Safety, Human Resources, Facilities, Welfare, and other Church departments to reduce injury frequency and severity.
Analyze claim and loss data to identify trends and emerging risks; support root-cause investigations involving serious injuries and fatalities; participate in enterprise risk assessments related to occupational injury exposures.
Coordinate and provide workers’ compensation and claims-management training to managers, supervisors, employees, ecclesiastical leaders, service providers, claims staff, and litigation assistants.
Serve as the primary workers’ compensation subject-matter expert for Church departments and leadership.
Lead, mentor, and develop claims staff and vendor partners; establish departmental goals, service standards, and performance expectations; conduct performance evaluations and support professional development.