Worker's Comp Claims Manager (Finance and Records Dept.)

The Church of Jesus Christ of Latter-day Saints•Salt Lake, UT

12d

About The Position

Risk Management employees reduce accidents, illnesses, and injuries occurring on Church property or during Church-sponsored activities to protect people and minimize the loss of Church resources. The Workers’ Compensation Claims Manager is responsible for strategic oversight, administration, investigation, evaluation, management, and resolution of workers’ compensation claims involving employees of The Church of Jesus Christ of Latter-day Saints and affiliated entities. The position provides leadership in claims administration, litigation management, loss prevention, regulatory compliance, third-party adjusting and vendor management, and stakeholder collaboration while ensuring compassionate care for injured employees and prudent stewardship of Church resources. The role directs the Church’s workers’ compensation program across multiple jurisdictions; manages domestic and Canadian claims and litigation; oversees third-party administrator performance; ensures legal and regulatory compliance; and manages budgets, reserves, loss projections, and funding requirements. It also partners with internal departments on injury prevention and risk analysis, provides training and subject-matter expertise, and leads and develops claims staff and vendor partners.

Requirements

Bachelor’s degree in Risk Management, Insurance, Business Administration, Accounting, Occupational Safety, Human Resources, Law, Public Administration, or a related field.
Eight or more years of progressively responsible workers’ compensation, claims, insurance, litigation, or risk management experience.
Experience managing complex claims programs and claim operations.
Experience with multi-state or international claims administration.
Demonstrated experience managing litigation and negotiating complex claim resolutions.
Experience supervising claims professionals, vendors, or third-party administrators.

Responsibilities

Direct and oversee the Church’s workers’ compensation program across multiple jurisdictions.
Develop, implement, and maintain policies, procedures, analytical tools, and best practices for claims investigation, evaluation, management, and resolution.
Establish performance standards, metrics, and reporting requirements for internal staff, third-party administrators, and service providers.
Review complex, catastrophic, occupational disease, and litigated claims and establish appropriate management strategies.
Develop and implement best practices for investigating, analyzing, resolving, and closing domestic and Canadian claims.
Coordinate and oversee litigation protocols with the Office of General Counsel, Church legal counsel, local retained counsel, third-party administrators, insurance adjusters, private investigators, medical providers, and expert witnesses.
Evaluate compensability, reserves, litigation strategies, and settlement opportunities.
Negotiate claim resolutions and settlements, including disputed and high-exposure matters.
Attend mediations, hearings, and trials as a Church representative when necessary.
Ensure injured employees receive appropriate medical treatment, benefits administration, and return-to-work support.
Oversee and manage third-party administrator performance, adjuster assignments, and program execution.
Ensure compliance with federal, state, provincial, and local workers’ compensation laws and regulations.
Monitor legislative and regulatory developments affecting workers’ compensation programs.
Coordinate audits, reporting requirements, and regulatory inquiries, and maintain legally compliant claim documentation and records.
Develop and manage workers’ compensation budgets; monitor claim reserves, loss projections, and funding requirements.
Assist with actuarial studies, loss forecasting, and risk prevention initiatives.
Identify cost-containment opportunities while maintaining appropriate employee care and legal compliance.
Assist the Manager of Risk Retention and Insurance in providing suitable workers’ compensation insurance options in each state or province for the Church and affiliated entities, and ensure required coverage reports, audits, and premiums are filed, complied with, and paid.
Partner with Health & Safety, Human Resources, Facilities, Welfare, and other Church departments to reduce injury frequency and severity.
Analyze claims and loss data to identify trends and emerging risks.
Support root-cause investigations involving serious injuries and fatalities.
Participate in enterprise risk assessments related to occupational injury exposures.
Coordinate and provide training to managers, supervisors, employees, ecclesiastical leaders, service providers, claims staff, and litigation assistants on workers’ compensation and claims-management practices.
Serve as the primary workers’ compensation subject-matter expert for Church departments and leadership.
Lead, mentor, and develop claims staff and vendor partners.
Establish departmental goals, service standards, and performance expectations; conduct performance evaluations and support professional development.