Manager, Claims

AmTrust Financial Services, Inc.•Chicago, IL

14d

About The Position

AmTrust Financial Services is seeking a subrogation Claims Manager to supervise a team of Property Subrogation Claims Adjusters. The manager coaches and counsels staff, monitors performance and compliance with company standards and applicable Labor Code rules and regulations, develops employees’ skills, conducts performance evaluations, and takes corrective action when appropriate. The role oversees the handling of claims assigned to the unit, including reserving, communication, documentation, litigation management, evaluation, negotiation, and settlement. The manager ensures claims are processed consistently with applicable policies, procedures, department guidelines, and regulatory standards; maintains current supervisor reviews and claim oversight; manages complaints; identifies adverse trends; and provides file authority in accordance with established guidelines. The manager conducts quality audits, prepares and monitors reports, reviews processes and workflows for improvement opportunities, and may participate in recruitment, hiring, promotions, transfers, and disciplinary actions. The role also supports complex claim matters and projects, and oversees staff training, continuing education, and communication about changes in coverage and laws. It is accountable for team development, process adherence, claim quality, performance, and results.

Requirements

High school education with a preferred college degree, or a minimum of 7 years of equivalent claims experience and skills; subrogation or liability experience is preferred.
BA/BS or equivalent listed as a basic qualification.
Claims Adjuster License.
5 years of previous leadership or supervisory experience.
Significant knowledge of liability investigations, statutes, and case law.
Ability and drive to advance techniques for mitigating fraudulent claims where appropriate.
Skill in coverage and liability analysis and litigation strategy.
Superior interpersonal skills, including the ability to resolve conflict, persuade, and influence.
Personal accountability and ownership of results, with a commitment to continuous process improvement and enhanced service and performance.

Nice To Haves

College degree.
Claims experience in subrogation or liability.
AINS, CSRP, CPCU, or another general insurance or liability insurance certification.

Responsibilities

Supervise a team of Property Subrogation Claims Adjusters.
Oversee all aspects of claims assigned to the unit, including reserving, communication, documentation, litigation management, evaluation, negotiation, and settlement.
Ensure claim processing follows applicable policies, procedures, department guidelines, and regulatory standards.
Maintain current supervisor reviews and claim oversight.
Manage complaints and identify and report trends that may negatively affect clients or the company.
Collaborate with the management team to facilitate team building and partnerships.
Provide file authority to unit staff as appropriate and in accordance with authority guidelines.
Conduct regular quality audits, record results, and counsel staff to meet or exceed standards.
Prepare periodic reports and monitor system reports for adherence to corporate and regulatory standards.
Review processes, procedures, and workflows to identify opportunities for improvement and efficiency, including ways to increase recoveries.
May recruit and hire employees and recommend or initiate promotions, transfers, and disciplinary action.
Manage personnel administration, including employee evaluations and disciplinary action.
Participate in specialized training and the handling of complex claim matters and projects requiring advanced claim knowledge and experience.
Manage subordinate development and training, continuing education, and communication of changes in coverage and laws.
Set transparent expectations, hold employees accountable, support talent retention, and encourage professional growth.
Guide claim resolution to promote consistent investigations, excellent file quality, regulatory compliance, and strong customer outcomes.
Use technology and data to support the strategic vision; evaluate team and adjuster performance, solve problems, and take ownership of results.