CA Adjuster Licenses Required)

J.B. Hunt•Lowell, AR

13d

About The Position

Under general supervision, investigates, files, and resolves cargo, inventory, and related logistics claims on behalf of an assigned customer, with a focus on settlement outcomes. Serving as an extension of the customer, the manager processes incoming claim notifications and initiates filings for independently identified claims. The role handles monetary aspects within assigned limits, makes freight disposition decisions, and resolves claims in compliance with contractual terms, regulations, and customer agreements. It advocates for the customer by holding internal and external parties accountable and detecting trends and recurring issues to support mitigation and risk reduction. The position manages claims involving cargo, warehouses, cold storage, inventory spoilage, and related logistics from intake through investigation, negotiation, and resolution. It analyzes shipping and operational documents, contracts, insurance policies, and warehouse agreements; gathers information to establish cause, liability, and damages; and pursues recovery and subrogation when appropriate. The manager coordinates with carriers, facilities, warehouse providers, insurers, adjusters, legal counsel, security, customers, and internal teams. Responsibilities also include financial tracking and reporting, settlement and freight disposition decisions, maintaining audit-ready files, communicating findings and exposure, identifying patterns, and engaging counsel when needed to manage legal and financial risk. This is a full-time position in Lowell, Arkansas. The position is not eligible for employment-based sponsorship. Starting pay may vary based on skills, education, experience, geography, and other qualifications. The role may be eligible for annual bonuses and incentives under applicable company plans.

Requirements

High school diploma or GED and 4–5 years of experience in claims, transportation/logistics, warehouse operations, insurance, a relevant field, and/or military equivalent.
Must possess and maintain valid Arkansas, New York, and California Property and Casualty Adjuster’s Licenses.
Ability to analyze situations and make productive decisions based on informed judgment.
Ability to remain focused and motivated, maintain composure under pressure, and adapt to a dynamic work environment with shifting priorities and directives.
Ability to communicate effectively and accurately interpret ideas through various mediums.
Knowledge of claim investigation procedures.
Ability to work constructively and collaboratively with a variety of individuals and groups.
Ability to capture and document relevant business information in an auditable, organized, and retrievable manner.
Ability to process information accurately.
Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems.
Proficiency in documenting case details accurately and assessing payment eligibility.

Nice To Haves

Bachelor’s degree in Business, Logistics, Supply Chain, Risk Management, or a related field.
Experience managing both transportation and warehouse or cold storage claims.
Demonstrated success in settlement negotiation and revenue-driven claims resolution.
Ability to maintain a professional demeanor, empathy, and patience in challenging customer interactions.
Knowledge of problem reporting and escalation practices.

Responsibilities

Investigate and manage complex cargo, warehouse, cold storage, inventory spoilage, and related logistics claims, assessing validity, liability exposure, and recovery potential.
Manage claims from intake and investigation through negotiation and resolution.
Advocate for the customer and hold internal teams and external parties accountable to contractual obligations, service requirements, and financial responsibility.
Analyze bills of lading, delivery receipts, operational documentation, insurance policies, contracts, and warehouse agreements to validate claims and meet contractual, regulatory, and filing requirements.
Review freight documentation and partner with operations teams on real-time events to identify potential claims and initiate filings.
Gather and synthesize information from internal departments and third parties to determine cause, liability, and damages; pursue subrogation and financial recovery when appropriate.
Negotiate, settle, and resolve claims autonomously within designated authority.
Coordinate investigation and recovery efforts with carriers, shipping and receiving facilities, warehouse providers, insurers, excess insurers, adjusters, legal counsel, security, and customers.
Establish and adjust reserves, track exposure, process settlement payments, document recoveries, and provide accurate financial reporting in accordance with customer agreements and internal controls.
Keep leadership informed of significant exposures.
Manage settlement and freight disposition decisions, including salvage, destruction, donation, return, or other handling outcomes, coordinating with relevant parties and documenting rationale and approvals.
Maintain audit-ready claim files, conduct regular file reviews, and communicate claim status, exposure, findings, and outcomes to stakeholders.
Identify recurring issues and trends, share actionable insights, and support root-cause analysis and mitigation strategies.
Communicate findings, decisions, processes, and resolutions clearly to internal and external stakeholders, and identify and address opportunities for improvement.
Engage legal counsel as needed, evaluate precedent before payment or denial decisions, and assign complex or high-exposure matters to outside counsel.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
Position may be eligible for annual bonus and incentives based on profitability or volumes, under applicable company plans