Claims Automotive Team Manager

null, ACSC Management Services Inc • Los Angeles, CA

15d • $92,600 - $123,600

About The Position

This management position is an instrumental part of day-to-day claims unit activities. The role coordinates, directs, and oversees the claims activities of one or more teams. It provides leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and with technical and customer-service best practices. The position also handles customer-service issues, manages employee recruitment and development, communicates goals and performance expectations, and contributes to organizational projects and committees.

Occasional travel to off-site business meetings or conferences is required (5%). The starting pay range is $92,600.00–$123,600.00. Full-time positions are eligible to participate in an incentive program based on organizational, team, and personal performance.

Requirements

• Four to six years of automotive claims handling experience (required).
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by a state.

Nice To Haves

• Bachelor’s degree; an equivalent combination of education and experience is preferred.
• One to three years of supervisory experience preferred.
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America preferred.

Responsibilities

• Review claim files regularly for quality and track and monitor statistical measures and behavioral indicators of Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees on performance responsively and in a timely manner.
• Resolve customer-service issues through communication and interaction, and implement ways to monitor and evaluate customer concerns, issues, and satisfaction and anticipate customer needs.
• Manage employee recruitment and development, and identify and implement staff development and training needs to support succession planning.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behaviors that support technical and customer-service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization’s goals and objectives.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program for full-time positions based on organizational, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager