Claims Property Team Manager

AAA • Costa Mesa, CA

5d

About The Position

This management position is an instrumental part of the day-to-day activities within the homeowner claims unit. The Claims Property Team Manager coordinates, directs, and oversees homeowner claims activities for one or more teams. The role provides leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and with technical and customer service best practices. The position includes occasional travel to off-site business meetings or conferences (5%). The starting pay range is $99,500 to $132,900. Full-time positions are eligible to participate in an incentive program based on organizational, team, and personal performance.

Requirements

• Bachelor’s degree, or equivalent combination of education and experience.
• Advanced knowledge of insurance codes and regulations, building codes and ordinances, and insurance contracts.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state.

Nice To Haves

• 4–6 years of property claims handling experience (preferred).
• 1–3 years of supervisory experience (preferred).
• Chartered Property Casualty Underwriter (CPCU), Insurance Institute of America (preferred).
• Associate in Claims (AIC), Insurance Institute of America (preferred).

Responsibilities

• Review claim files regularly for quality.
• Track and monitor statistical measures and behavioral indicators to evaluate Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees on performance responsively and in a timely manner.
• Resolve customer service issues through communication and interaction.
• Implement internal and external approaches to monitor and evaluate customer concerns, issues, and satisfaction, and anticipate customer needs.
• Manage employee recruitment and development.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behaviors that support technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization’s goals and objectives.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on memberships, insurance, travel, entertainment, services, and more.
• For full-time positions, eligibility to participate in an incentive program based on organizational, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager