Claims Property Team Manager

AAA • Costa Mesa, CA

6d • $99,500 - $132,900

About The Position

This management position is an instrumental part of day-to-day activities within the homeowner claims unit. The Claims Property Team Manager coordinates, directs, and oversees homeowner claims activities for one or more teams. The role provides leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and adherence to technical and customer-service best practices.

The manager reviews claim files and performance measures, coaches employees, resolves customer-service concerns, and manages recruitment, development, and training. The role also leads meetings, maintains knowledge of industry developments and best practices, and participates in committees and projects that support organizational goals. Occasional travel to off-site business meetings or conferences is required (5%).

The starting pay range is $99,500 to $132,900. Full-time employees are eligible to participate in an incentive program based on organization, team, and personal performance. The employer describes itself as Auto Club Enterprises, the largest club within the national AAA federation, with nearly 17,000 employees in 24 states serving more than 18 million members.

Requirements

• Four to six years of property claims handling experience (required).
• Advanced knowledge of insurance codes and regulations, building codes and ordinances, and insurance contracts.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by a state (required).

Nice To Haves

• Bachelor’s degree; equivalent combination of education and experience is preferred.
• One to three years of supervisory experience (preferred).
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America (preferred).
• Associate in Claims designation from the Insurance Institute of America (preferred).

Responsibilities

• Coordinate, direct, and oversee homeowner claims activities of one or more teams.
• Review claim files regularly for quality and track and monitor statistical measures and behavioral indicators of Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees about performance in a responsive and timely manner.
• Resolve customer-service issues through communication and interaction; implement ways to monitor and evaluate customer concerns, issues, and satisfaction, and anticipate customer needs.
• Manage employee recruitment and development, and identify and implement staff development and training needs to support succession planning.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behaviors that support technical and customer-service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization’s goals and objectives.
• Travel occasionally to off-site business meetings or conferences.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager