Claims Automotive Team Manager - Communications

AAA•Costa Mesa, CA

3d•$92,600 - $123,600

About The Position

This position leads large-scale communication programs to ensure employees understand the vision, mission, strategies, and policies of ACE claims. The role is responsible for developing and managing corporate intranet pages, creating strategic plans, and previewing and approving bulletins, newsletters, and publications. It develops communication strategies that connect senior leadership, the organization’s mission and values, and the broader claims audience. The role leads communication of news and information to employees and stakeholders through channels such as intranet, video, blogs, and print media. It uses analytics and program metrics to evaluate strategy impact, collaborates with the Employee Engagement team to support cultural and behavior changes, inclusion, and employee engagement, and gathers insights to improve employee communications. The manager regularly engages leaders and employees to understand their perspectives and presents results and recommendations to Staff Officers. Occasional travel to off-site business meetings or conferences is required (5%). The starting pay range is $92,600 to $123,600. Full-time employees are eligible to participate in an incentive program based on organizational, team, and personal performance.

Requirements

Four-year college degree in Communications, English, Public Relations, or an appropriate related area, or an equivalent combination of education and work experience.
Three or more years of experience in HR and/or a related business unit at ACE or another large company.
Five or more years of experience in areas such as employee newsletters, brochures, employee handbooks, intranet content, video creation and editing, annual benefits open-enrollment materials, new-employee benefits handbooks, and related benefits and compensation communications.
Advanced written and verbal communication skills.
Organizational and time-management skills.
Demonstrated project-management capabilities and ability to multitask.
Self-discipline and ability to schedule, organize, monitor, and administer multiple projects simultaneously while meeting tight deadlines.
Ability to manage video requests and coordinate, direct, film, and edit video deliverables.
Strategic thinking and strong analytical, planning, and organizational skills.
Attention to detail and ability to proof materials for quality assurance.

Nice To Haves

Creativity and a tendency to think outside the box.

Responsibilities

Lead communication of news and information to employees and stakeholders, including HR, program and project leaders, and managers, using channels such as intranet, video, blogs, and print media.
Use analytics and program metrics to evaluate communication strategy impact and collaborate with the Employee Engagement team on cultural and behavior changes, inclusion, and employee engagement.
Build metrics into programs to gather insights and continuously improve the employee communications experience.
Engage regularly with leaders and employees to understand their perspectives and enhance organizational culture.
Present results and recommendations to Staff Officers.
Develop and manage corporate intranet pages.
Create strategic communication plans and preview and approve bulletins, newsletters, and publications.
Manage and prioritize video requests; coordinate productions; and direct, film, and edit video deliverables to ensure quality and precision.
Manage and administer multiple projects while meeting production schedules and tight deadlines.
Proof materials for quality assurance.

Benefits

Medical, dental, and vision coverage
401(k) savings plan with company match
Pension
Tuition assistance
Floating holidays
PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts on memberships, insurance, travel, entertainment, services, and more
Incentive program for full-time employees based on organizational, team, and personal performance