Case Manager Jobs

About The Position

Requirements

• Must provide stellar customer service
• Excellent verbal and written communication skills
• Strong active listening and interpersonal skills
• Ability to build strong relationships and establish trust with clients
• Ability to communicate professionally and compassionately with clients regarding sensitive and personal matters
• Excellent organizational skills and ability to manage a caseload while effectively prioritizing competing deadlines and responsibilities
• Keen attention to detail and accuracy
• Strong follow-up skills and ability to take ownership of assigned cases and tasks
• Strong judgment, common sense, and problem-solving skills
• Ability to identify potential case issues and appropriately escalate matters to attorneys or supervisors
• Ability to remain calm, professional, and organized in a fast-paced, high-volume environment
• Ability to work independently while also collaborating effectively with attorneys and other team members
• Strong computer skills and proficiency with Microsoft Office Suite and computer-based systems
• Ability to learn and effectively utilize the firm’s case management system

Nice To Haves

• Previous personal injury or law firm experience is strongly preferred
• Previous experience managing a personal injury caseload is preferred
• Knowledge of personal injury claims, medical treatment, insurance claims, and the settlement process is preferred
• Bilingual Spanish is highly preferred
• Current Nevada Notary Public commission is a plus

Responsibilities

• Manage an assigned caseload of personal injury clients from retention through resolution
• Serve as a primary point of contact for clients throughout the life of their case
• Maintain consistent, professional, and compassionate communication with clients regarding their case, treatment, and next steps
• Build strong client relationships and provide an exceptional client experience throughout the case
• Identify gaps or interruptions in client treatment and follow up appropriately
• Communicate with insurance companies and claims representatives regarding case-related matters as directed
• Gather and maintain accurate insurance policy and claim information
• Maintain complete, accurate, and up-to-date electronic case files and case management system records
• Document all significant client, provider, insurance, and case-related communications in the firm’s case management system
• Monitor case progress and ensure assigned tasks, follow-ups, and deadlines are completed timely
• Identify potential issues, delays, or concerns that may impact the client’s case and communicate them to the appropriate attorney or supervisor
• Review and organize medical records, bills, and other documentation to assist with case evaluation and preparation
• Assist attorneys with preparing cases for settlement, litigation, or other case-related proceedings
• Coordinate with attorneys, Case Manager Assistants, medical providers, insurance companies, and other parties involved in the client’s case
• Review case files regularly to ensure documentation is complete and cases are progressing appropriately
• Assist with settlement preparation by ensuring necessary records, bills, insurance information, liens, and other documentation are properly obtained and organized
• Assist with identifying and tracking medical liens and other outstanding financial obligations related to the client’s case
• Maintain timely follow-up with clients and third parties regarding outstanding information and documentation
• Escalate significant client concerns, treatment issues, insurance issues, or other case matters to the appropriate attorney or supervisor
• Maintain strict confidentiality of client and firm information
• Provide consistent and exceptional customer service throughout the life of the client’s case
• Follow established case management procedures and firm policies
• Meet established department goals, productivity standards, and performance expectations
• Other duties as assigned

Benefits

• Competitive Salary and great perks!
• Eligibility for health, dental and vision coverage following sixty-days employment, subject to plan terms. (With company-covered employee medical premium)
• Life Insurance
• Eligibility to voluntarily participate in a 401K plan with company match, subject to plan terms.
• 15-days Paid Time Off earned on a non-accrual basis, following sixty days employment.
• Paid holidays following sixty-day employment.